HEARTLAND HOSPICE (PHILADELPHIA)
Provider Information
- Address
- 333 E CITY AVENUE SUITE 401
BALA CYNWYD, PA 19004 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 26, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 14 |
68
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (PHILADELPHIA) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2009.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (PHILADELPHIA) compares to hospices nationwide.
11 minutes
of nurse care per routine home care day, on average
That is the 35th percentile among hospices nationally. The national median is about 12 minutes.
18
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11 min
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.9%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life86.9%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.7%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.8%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months62.2%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.7%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.7%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,268 · 62nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 50.4% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment95.8%
- Breathing difficulty screening97.5%
- Breathing difficulty treatment97.8%
- Treatment preferences discussed100%
- Beliefs and values discussed99.2%
- Bowel care for patients on opioids95.8%
- Visits in the last days of life50.4%
- All care steps completed93.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia31%
- Stroke26%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Hospice Care in Bala Cynwyd
Heartland Hospice (Philadelphia) serves families throughout the Bala Cynwyd area with dedicated end-of-life care. They focus on comfort, dignity, and support for patients facing serious illness. Their team works right out of the office on East City Avenue to reach those in need across Montgomery County. Choosing the right hospice is a major decision for any family. That is why having a local provider with a clear track record helps so much. They offer skilled care designed to manage pain and improve quality of life every single day. Whether you need help at home or in a facility, they are ready to step in. It is about making the time you have together count. And that really matters when things get difficult.
About HEARTLAND HOSPICE (PHILADELPHIA)
This provider operates as a for-profit organization. They have been Medicare certified since May 26, 1993. That is over three decades of serving the community. That experience really shows in how they run their daily operations. Being a long-standing provider means they have seen it all before. They understand how to navigate the complex needs of patients and their loved ones. Families should know that this provider holds a 4.5 out of 5-star overall rating from Medicare. That is a strong score. It tells you that they meet high standards for care and patient outcomes. You want a team that knows what they are doing. This group clearly puts in the work to keep their quality high. It gives families peace of mind when they need it most.
Understanding Hospice Care in BALA CYNWYD
Hospice is not just about medical care. It is about a whole team approach. In Montgomery County, you have access to many resources, but finding the right fit is key. The team usually includes nurses, doctors, aides, and social workers. They all work together to support the patient's physical and emotional health. The goal is simple. They want to keep the patient as comfortable and alert as possible. Sometimes people wait too long to start these services. Do not make that mistake. Early care means more time for the team to build a real relationship with your family. It is a big comfort to have someone else handle the medical details. That leaves you free to just be a son, daughter, or spouse. And that is exactly how it should be.
What to Ask When Choosing a Hospice Provider
You have a lot on your mind right now. Asking the right questions helps clear the path forward. Start by asking how quickly they can arrive for an emergency call. You need to know that help is there when you need it. Ask how their team communicates with your primary doctor. Coordination is everything. You should also ask what kind of support they offer to family members after the patient passes away. This is called bereavement care. It is a vital part of the hospice mission. Finally, ask if they have staff available on weekends and holidays. You never know when a crisis will happen. A good provider is there 24/7. Never be afraid to ask for clarity. It is your right to know how they will care for your loved one.
Keep Your Family Stories Alive
During this time, the memories you share are more precious than ever. We can help you record the life stories, lessons, and laughter that define your family history for future generations.
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