HOSPICE PROGRAM/VNA OF HANOVER AND SPRING GROVE
Provider Information
- Address
- 440 NORTH MADISON STREET
HANOVER, PA 17331 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 26, 1990
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
| Volunteers | 37 |
40
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE PROGRAM/VNA OF HANOVER AND SPRING GROVE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE PROGRAM/VNA OF HANOVER AND SPRING GROVE compares to hospices nationwide.
24.4 minutes
of nurse care per routine home care day, on average
That is the 98th percentile among hospices nationally. The national median is about 12 minutes.
26
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day24.4 min
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.3%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits5.2%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months17.9%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.1%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,936 · 3rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment97.7%
- Breathing difficulty screening98.8%
- Breathing difficulty treatment98.8%
- Treatment preferences discussed100%
- Beliefs and values discussed99.1%
- Bowel care for patients on opioids100%
- Visits in the last days of life62.9%
- All care steps completed95.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer34%
- Dementia18%
- Heart and circulatory disease17%
- Lung and respiratory disease8%
- Other conditions21%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Hanover
Hospice Program/VNA of Hanover and Spring Grove provides essential end-of-life care to families in York County. Located at 440 North Madison Street, this team focuses on comfort and dignity for patients during their final months. Their staff helps manage pain and provides emotional support to both the patient and their loved ones. Families in Hanover count on them to help navigate this difficult transition with grace. It is a local resource dedicated to the well-being of the community. Choosing the right hospice is a big decision, and having a nearby option makes a real difference. They focus on the physical, emotional, and spiritual needs of everyone they serve. When you need support, knowing a local team is ready to help can bring a sense of peace to your home.
About Hospice Program/VNA of Hanover and Spring Grove
This program has been Medicare-certified since October 26, 1990. That is over 30 years of experience serving the Hanover area. As a non-profit organization, their focus remains on patient care rather than profits. This matters because it means their resources stay within the community to support quality services. Families should know that non-profit status often reflects a deep commitment to the local mission. Their long history shows a steady presence in York County. They have supported many families through the years. When you look into their care, you are looking at a group with deep roots and a long track record. It is comforting to work with a team that has been a steady part of the healthcare landscape for so long. They understand the unique rhythm of life in Pennsylvania and work hard to provide consistent, reliable care every single day.
High Quality Standards
Understanding Hospice Care in Hanover
Hospice is not about giving up. It is about choosing to live each day with the best comfort possible. In the Hanover area, hospice services usually take place in your own home. The team comes to you. They bring medicine, supplies, and a listening ear. The goal is to keep the patient pain-free and surrounded by familiar items. Many people think hospice is only for the final days. But the truth is, you can start care much sooner to get the most benefit. The team helps with bathing, medication, and emotional support. They also give family caregivers a much-needed break. It is a team effort. You, the doctor, and the hospice staff work together to create a plan that fits your family's needs. That said, starting early allows the team to build a real relationship with the patient and their family members.
What to Ask When Choosing a Hospice Provider
Finding the right provider can feel overwhelming. Start by asking how quickly they can get a nurse to your home in an emergency. You should also ask how they handle pain management after hours. It is vital to know that someone is available by phone 24/7. Another good question is how they support family members during grief. Ask them how they help with the emotional toll of caregiving. You might also ask if they have volunteers who can sit with your loved one. Do not be afraid to ask about their experience with your loved one’s specific health condition. A good hospice team will welcome these questions. They want you to feel confident in their care. Take your time to get the answers you need. Your peace of mind is the most important thing during this time. Keep notes on what each provider tells you.
Preserve Your Family's History
Your loved one has a lifetime of stories that deserve to be remembered. We can help you capture those memories for future generations to treasure.
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