ST. CHARLES HOSPICE
Provider Information
- Address
- 2275 NE DOCTORS DRIVE, SUITE 4
BEND, OR 97701 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 19, 1990
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Physicians | 6 |
| Volunteers | 3 |
32
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ST. CHARLES HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Both supplied directly and through outside suppliers
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ST. CHARLES HOSPICE compares to hospices nationwide.
13.3 minutes
of nurse care per routine home care day, on average
That is the 61st percentile among hospices nationally. The national median is about 12 minutes.
60
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.3 min
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.9%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.6%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months15.3%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.1%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,320 · 30th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 60.8% of patients or more. Most hospices score above 90 percent.
- Pain screening97.5%
- Pain assessment99%
- Breathing difficulty screening97.5%
- Breathing difficulty treatment98%
- Treatment preferences discussed96.7%
- Beliefs and values discussed99.4%
- Bowel care for patients on opioids93.9%
- Visits in the last days of life60.8%
- All care steps completed88.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer37%
- Dementia9%
- Heart and circulatory disease19%
- Lung and respiratory disease6%
- Stroke11%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
St. Charles Hospice in Bend
St. Charles Hospice provides compassionate end-of-life care for residents in Bend, Oregon. Their team focuses on comfort, dignity, and support for both the patient and their loved ones. Based at 2275 NE Doctors Drive, they serve the Deschutes County area with a dedicated staff. Hospice is not just about medical care at the end of life. It is about living each day with as much peace and joy as possible. The team helps manage pain while offering emotional and spiritual guidance. That is a huge relief for families who feel overwhelmed by a serious diagnosis. They work hard to meet the unique needs of every person they serve in Central Oregon. Whether in a home or a care facility, they bring the support directly to the patient.
About St. Charles Hospice
St. Charles Hospice has been serving this community since January 1990. As a non-profit organization, their focus remains on patient care rather than profit margins. This matters because it often leads to a more mission-driven approach to service. Families should know that this provider has a long history of helping people in Bend. They have navigated the changing landscape of healthcare for over three decades. Choosing a non-profit can sometimes feel like a more personal choice. You know the resources are likely going back into the care and the staff. It is a stable presence in a time of deep uncertainty. You want a partner who understands the local culture and the medical resources available in Deschutes County. Their longevity proves they have built a solid foundation of trust with the people they serve every single day.
Quality Performance Snapshot
Understanding Hospice Care in Bend
Finding the right hospice in Bend means knowing what to look for in a provider. The goal of hospice is to improve quality of life when a cure is no longer the focus. Many people wait too long to start these services. The truth is that hospice can provide support for months, not just the final days. It brings a team of nurses, social workers, and volunteers into your home. They handle the medications and equipment so you can focus on being a family member again. That is the real value here. You get more time for stories, memories, and quiet moments. In a mountain town like Bend, community support is strong. Accessing the right hospice team ensures you are not walking this path alone. It is a support system built to catch you when things get heavy.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a deeply personal decision. Do not feel rushed to pick the first one you find. Start by asking about their response time for urgent needs at night or on weekends. It is vital to know who will be there when a crisis happens. Ask how they handle pain management and if they have doctors who specialize in this work. You should also ask how they support the family after the patient passes away. Grief support is a key part of the hospice benefit. Finally, ask about their experience with your specific health situation. Every patient is different, and you want a team that feels comfortable with your loved one's needs. Take your time with these questions. A good provider will be happy to answer everything you ask.
Keep Their Stories Alive
Your loved one has a lifetime of wisdom and stories worth saving. We can help you record these memories so they are never lost for future generations.
Preserve MemoriesOther Hospice Providers Nearby
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LEGACY HOSPICE SERVICES
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.