HEART 'N HOME HOSPICE & PALLIATIVE CARE, LLC
Provider Information
- Address
- 1550 NE WILLIAMSON BOULEVARD, SUITE 120
BEND, OR 97701 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 2, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Physicians | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART 'N HOME HOSPICE & PALLIATIVE CARE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART 'N HOME HOSPICE & PALLIATIVE CARE, LLC compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
30
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.8%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.8%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.4%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,773 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 71.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment97.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids97.1%
- Visits in the last days of life71.7%
- All care steps completed96.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia20%
- Heart and circulatory disease21%
- Lung and respiratory disease10%
- Other conditions30%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Hospice Care in Bend
Heart 'N Home Hospice & Palliative Care serves families across Bend, Oregon. They provide specialized end-of-life support focused on comfort and dignity. Their team works hard to improve quality of life for patients with serious illnesses. Choosing the right partner during this time is a deeply personal decision. That is why they focus on local, patient-centered care. You want a team that truly listens to your needs. They strive to be that supportive presence for everyone in Deschutes County.
About Heart 'N Home Hospice & Palliative Care
This provider operates as a for-profit organization. They have been Medicare certified since July 1997. That is over 25 years of service to the community. Longevity matters when you are picking a hospice partner. It shows they understand the local healthcare system well. You can find their office on NE Williamson Boulevard. They are committed to meeting high federal standards for patient care. What most families want is a team they can trust. And this long history of certification provides a clear baseline for their service standards.
Top-Tier Quality Care
Understanding Hospice Care in Bend
Hospice is about living well for as long as possible. It is not just about the final days. The goal is to manage symptoms so the patient can stay present with family. In a place like Bend, you have access to dedicated teams who know the area well. Most people wait too long to ask for help. That is a common mistake. Early care allows the hospice team to build a real relationship with your loved one. They help with medication, equipment, and emotional support. It changes the whole experience. You are not meant to do this alone. The support is there to lighten your load.
What to Ask When Choosing a Hospice Provider
You have choices, and that is a good thing. Start by asking how quickly they can respond when an emergency happens. You need to know they are available at night and on weekends. Ask how they help with pain management specifically. It is also wise to ask about their staff turnover. Do the same nurses visit regularly? Consistency builds trust. Finally, ask how they involve the family in the care plan. You should feel like a partner in the process. Write these answers down during your interview. It helps to have a clear record when you are stressed.
Keep Your Family Stories Alive
Your loved one has a lifetime of wisdom and memories. Capture these stories now to create a lasting treasure for your children and grandchildren.
Preserve MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.