HEART 'N HOME HOSPICE & PALLIATIVE CARE, LLC
Provider Information
- Address
- 1550 NE WILLIAMSON BOULEVARD, SUITE 120
BEND, OR 97701 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 2, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Physicians | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART 'N HOME HOSPICE & PALLIATIVE CARE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART 'N HOME HOSPICE & PALLIATIVE CARE, LLC compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
30
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.8%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.8%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.4%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,773 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 71.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment97.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids97.0%
- Visits in the last days of life71.7%
- All care steps completed95.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia20%
- Heart and circulatory disease21%
- Lung and respiratory disease10%
- Other conditions30%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Heart 'n Home Hospice & Palliative Care
Heart 'n Home Hospice & Palliative Care provides end of life services for families in Bend, Oregon. This freestanding hospice team serves the Deschutes County area with a focus on symptom management and comfort. They have been certified by Medicare since 1997. This shows a long history of serving the community. The agency operates as a for-profit entity. They bring a specific set of clinical skills to the homes they visit. Their team includes five registered nurses and one physician. This staffing level allows them to support patients directly where they live. Having a doctor on the team helps with complex medical planning. It is good to see this level of support for local residents in need of end of life care.
Provider Background
This agency has held Medicare certification for over twenty-five years. Being a for-profit hospice means they operate under specific federal rules. These rules ensure they meet the same standards as non-profit groups. Families should look for consistency in care. The agency employs twelve staff members in total. This size allows for a personal connection between the patient and the care team. You should know that their structure supports a direct approach to symptom relief. They work within the medical framework set by federal guidelines. This creates a predictable experience for your loved one. The team size is small enough to stay focused on individual needs. That matters when you want a team that knows your family well. Stability is a key factor when choosing a care provider.
High Quality Standards
What Is Hospice Care Like in Bend?
Hospice care in Bend focuses on comfort for people with a terminal illness. It brings medical care and emotional support to the patient. Most care happens in the home setting. This allows patients to stay in a familiar environment. The team includes nurses and doctors who visit regularly. They manage pain and other symptoms to improve daily life. In this area, agencies often coordinate with local clinics to keep care seamless. You will find that the staff handles medical supplies and equipment needs for you. This reduces the burden on family caregivers. The goal is to keep the patient comfortable and pain free. And the team is there to answer your questions at any hour. It provides peace of mind for the whole family during a difficult period.
What to Ask When Choosing a Hospice Provider
Selecting a hospice team is a personal choice. You should feel comfortable with the people entering your home. Ask how quickly a nurse can arrive if a sudden problem occurs. It is helpful to know their plan for after hours calls. Ask how they manage pain and if they have experience with your specific diagnosis. You should also ask about the role of the volunteer staff. Volunteers can provide extra companionship for the patient. Ask how the team communicates with your primary doctor. Clear communication prevents confusion about medications or changes in health status. Finally, ask what support they offer to family members after a loss. These questions help you find the right fit for your situation.
Preserve Family Memories
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