HOSPICE OF THE WESTERN RESERVE, INC
Provider Information
- Address
- 17876 ST CLAIR AVENUE
CLEVELAND, OH 44110 - Ownership Type
- Non-Profit
- Medicare Certified Since
- April 6, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 140 |
| Licensed Practical Nurses (LPN) | 40 |
| Physicians | 20 |
431
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF THE WESTERN RESERVE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF THE WESTERN RESERVE, INC compares to hospices nationwide.
15.4 minutes
of nurse care per routine home care day, on average
That is the 79th percentile among hospices nationally. The national median is about 12 minutes.
822
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.4 min
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends14.1%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.4%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits72.5%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.9%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.2%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)95th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,163 · 34th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 43.5% of patients or more. Most hospices score above 90 percent.
- Pain screening98.8%
- Pain assessment99.8%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment99.8%
- Treatment preferences discussed99.5%
- Beliefs and values discussed99.3%
- Bowel care for patients on opioids98.8%
- Visits in the last days of life43.5%
- All care steps completed97.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia18%
- Heart and circulatory disease18%
- Lung and respiratory disease9%
- Stroke13%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Serving Families in Cleveland
Hospice of the Western Reserve, Inc serves the Cleveland, Ohio area from their location on St. Clair Avenue. They provide end-of-life care focused on comfort and dignity for patients and their loved ones. This team works hard to manage pain and support emotional needs during a difficult time. They have been a part of the local community for decades. Choosing a provider is a big decision for any family. You need a team that listens and acts with kindness. Hospice of the Western Reserve has been Medicare certified since 1984. That is a long history of serving neighbors in Cuyahoga County. Their presence in Cleveland offers families a local option for compassionate care. The goal here is simple. They want to make sure your loved one stays comfortable at home or in a facility. It is about peace of mind during a transition that is never easy.
About HOSPICE OF THE WESTERN RESERVE, INC
This provider operates as a non-profit organization. That is a significant detail for many families to consider. Non-profits often put all their resources back into patient care and community programs. They have held Medicare certification since April 1984. That is forty years of experience in the hospice field. That is a big deal. When you look at their history, you see a long-term commitment to the region. They are located at 17876 St. Clair Avenue in Cleveland. If you have questions about their specific programs, you can reach them at (216) 383-2222. It helps to call and ask how their team supports families in Cuyahoga County. You should feel comfortable with the people entering your home. Do not be afraid to ask about their staff and how they handle emergencies. A good provider will be open and clear about how they work every single day.
Quality Ratings Snapshot
Understanding Hospice Care in Cleveland
Hospice care in Cleveland is about more than just medicine. It is about keeping a person comfortable, safe, and surrounded by love. Many people think hospice is only for the very last days of life. The truth is that families often benefit from starting care much sooner. Early support helps with symptom control and emotional health. The thing is, hospice is a team effort. You get nurses, aides, social workers, and volunteers working together. In Cuyahoga County, you have several choices for care. Each agency has a different style and focus. Some are large, while others are small and local. You should look for a provider that matches your family's values. Do not feel rushed to pick the first one you see. Take your time to compare your options. The best care is the kind that feels right for your specific situation. It makes a real difference.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming. Start by asking clear, direct questions. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that help is available when the sun goes down. Second, ask how they help the family cope with grief. Good hospice care supports the whole family, not just the patient. Third, ask about their staff. Are they employees or contractors? Knowing who will be in your house matters. Finally, ask what happens if your loved one's needs change suddenly. Can they provide more intensive care if pain becomes hard to manage? These questions will help you see if they are a good fit. Write your answers down. Compare the notes you take from different calls. Trust your gut feeling when you talk to them. You are the expert on your family's needs.
Keep Your Family Stories Alive
Your loved one has a lifetime of memories, lessons, and stories that deserve to be remembered. Preserving these moments provides comfort for your family and creates a lasting gift for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.