HOSPICE OF THE WESTERN RESERVE AT UNIVERSITY HOSP
Provider Information
- Address
- 17876 ST. CLAIR AVENUE, SUITE 102
CLEVELAND, OH 44110 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 11, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Physicians | 0 |
| Volunteers | 0 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF THE WESTERN RESERVE AT UNIVERSITY HOSP reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF THE WESTERN RESERVE AT UNIVERSITY HOSP compares to hospices nationwide.
15.5 minutes
of nurse care per routine home care day, on average
That is the 79th percentile among hospices nationally. The national median is about 12 minutes.
347
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.5 min
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.8%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70.4%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care18.5%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.8%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.7%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)100th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,333 · 12th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 37.3% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment99.5%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment99.9%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids99.2%
- Visits in the last days of life37.3%
- All care steps completed98%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer30%
- Dementia12%
- Heart and circulatory disease17%
- Lung and respiratory disease14%
- Stroke13%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Cleveland
Hospice of the Western Reserve at University Hosp provides end-of-life care in Cleveland, Ohio. They focus on comfort for patients and support for their loved ones. Families in the Cuyahoga area turn to them when a life-limiting illness makes daily tasks difficult. The team works hard to improve the quality of life every single day. They offer medical care, emotional support, and spiritual guidance right where you need it most. It is about helping your family find peace during a very hard time. Choosing the right partner for this journey is a big decision. This team makes that choice feel a little easier by focusing on your unique needs.
About HOSPICE OF THE WESTERN RESERVE AT UNIVERSITY HOSP
This provider operates as a non-profit organization. That is important because their focus remains on patient care rather than profits. They have been Medicare certified since January 11, 2014. That gives them over a decade of experience serving the local community. You can find them at 17876 St. Clair Avenue, Suite 102. What most people do not realize is that non-profit hospices often reinvest their resources back into community programs. That means more support for patients and their families. They have built a strong track record over these past years. You can feel confident knowing they meet federal standards for quality care. Their team is ready to walk this path with you and your family.
Quality Care You Can Trust
Understanding Hospice Care in CLEVELAND
Living in Cleveland means you have access to many hospice choices. But not all providers are the same. Hospice is not just about medical care at the very end. It is a philosophy that puts the patient at the center of every decision. The goal is to manage pain and symptoms so the patient can spend time doing what they love. Whether that is reading a book or sitting with family, comfort is the main priority. And here is the thing: hospice can be provided in your own home, a nursing facility, or a hospital. The staff comes to you. That flexibility is a huge help for busy families who just want to be together. You deserve a team that respects your wishes and honors your values every step of the way.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a personal choice. You should feel comfortable asking hard questions. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that someone is always available. Second, ask how they help the family manage grief and stress during this time. It is not just about the patient. Third, ask what kind of support they offer for spiritual or emotional needs. Finally, ask if they have experience with your specific health condition. That's a big deal. You want a team that knows the path ahead. Do not be afraid to take your time. You are the advocate for your loved one, and you deserve clear, honest answers from every provider you interview.
Keep Your Family Stories Alive
Every life is full of beautiful stories that should never be forgotten. We offer tools to help you record and save these memories for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.