ROCHESTER REGIONAL HEALTH HOSPICE CARE
Provider Information
- Address
- 330 MONROE AVENUE
ROCHESTER, NY 14607 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 1, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 73 |
| Licensed Practical Nurses (LPN) | 1 |
154
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ROCHESTER REGIONAL HEALTH HOSPICE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ROCHESTER REGIONAL HEALTH HOSPICE CARE compares to hospices nationwide.
12.8 minutes
of nurse care per routine home care day, on average
That is the 56th percentile among hospices nationally. The national median is about 12 minutes.
269
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.8 min
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.1%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.3%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.3%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)96th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,503 · 9th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment99.1%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment98.9%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.9%
- Visits in the last days of life67.5%
- All care steps completed98.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia34%
- Heart and circulatory disease10%
- Lung and respiratory disease8%
- Stroke4%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Rochester Regional Health Hospice Care
Rochester Regional Health Hospice Care serves families throughout Rochester, New York. This organization offers specialized end of life support to patients in the Monroe area. They have held Medicare certification since October 1984. This longevity shows a long history of serving the local community. The agency operates as a non-profit organization focused on care delivery. They manage a team of 154 employees to help meet the needs of those they serve. Families often look for providers with this level of experience when they need support. It is a major factor for many people in the region.
About Rochester Regional Health Hospice Care
As a non-profit organization, this provider puts its resources back into the care they offer. They have been certified by Medicare for four decades. This certification requires them to meet specific federal standards for health and safety. You can feel confident knowing they follow these national rules. The team consists of 73 registered nurses and one licensed practical nurse. Having many nurses on staff allows them to focus on the clinical needs of their patients. They work to provide relief from symptoms. That is their primary goal. You should know that their structure supports a medical approach to comfort. Their long history of certification shows they have met government standards for a very long time. That is a solid foundation for any family looking for support.
Quality Overview
What Is Hospice Care Like in Rochester?
In Rochester, hospice care focuses on keeping patients comfortable in their own homes or care facilities. The staff visits you to manage pain and help with daily tasks. It is not just about medicine. It is about supporting the whole person. This agency uses a large team of 73 registered nurses to lead this effort. They work with other staff members to ensure patients are as comfortable as possible. Most hospice care in this area happens where the patient lives. That makes things much easier for family members. You do not have to travel to a hospital for every small issue. Instead, the team comes to you. They handle the medical side while you focus on spending time with your loved one. It is a practical way to manage health needs during this time.
What to Ask When Choosing a Hospice Provider
Choosing a provider is a big decision for your family. You should feel comfortable asking questions before you sign any paperwork. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that help is available around the clock. Second, ask how they manage pain and other difficult symptoms. Every patient has different needs, so their plan should be unique. Third, ask how they support family members who are acting as caregivers. Caring for a loved one is hard work. You deserve to know how the hospice team will help you handle that stress. Finally, ask what happens if your loved one needs to move to a different level of care. A good provider will explain all these steps clearly to you.
Preserve Your Family Stories
Your family history is a gift. Capture your loved one's stories and memories to keep their spirit alive for future generations.
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.