HOSPICE & PALLIATIVE CARE OF CHENANGO COUNTY INC.
Provider Information
- Address
- 33-39 COURT STREET
NORWICH, NY 13815 - Ownership Type
- Other
- Medicare Certified Since
- October 31, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
| Volunteers | 47 |
15
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE & PALLIATIVE CARE OF CHENANGO COUNTY INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE & PALLIATIVE CARE OF CHENANGO COUNTY INC. compares to hospices nationwide.
18.2 minutes
of nurse care per routine home care day, on average
That is the 91st percentile among hospices nationally. The national median is about 12 minutes.
25
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.2 min
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,815 · 14th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 72.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment98.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment87%
- Treatment preferences discussed100%
- Beliefs and values discussed97.1%
- Bowel care for patients on opioids100%
- Visits in the last days of life72.3%
- All care steps completed91.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer40%
- Dementia18%
- Heart and circulatory disease19%
- Lung and respiratory disease8%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice & Palliative Care of Chenango County Inc.
Hospice & Palliative Care of Chenango County Inc. operates in Norwich, New York. This freestanding hospice provider offers specialized end-of-life care for residents in the area. They have served the community since 1991. Medicare certified providers like this one must follow strict federal rules for safety and quality. This helps ensure your loved one receives consistent support during a difficult time. Their team works to manage pain and improve daily comfort for patients. It is a local option for those who need medical care at home or in a facility.
About Hospice & Palliative Care of Chenango County Inc.
This organization is a freestanding hospice, which means it operates independently from a hospital. They have been Medicare certified for over three decades. The agency employs 15 staff members to support their patients. This includes four registered nurses and two licensed practical nurses. They also have two physicians on staff to oversee medical plans. A large group of 47 volunteers helps provide extra companionship to families. Working with an established provider often means they have deep roots in the local community. You can ask them how their volunteers assist families during the week. Understanding their team structure helps you know who will visit your home. Having a mix of nurses and doctors ensures that medical needs are met quickly. They focus on clear communication and comfort for every person they serve.
Quality Performance
What Is Hospice Care Like in Norwich?
Hospice care in Norwich focuses on comfort rather than a cure. It brings medical experts directly to your living room or care facility. The team in Chenango County includes registered nurses and doctors who handle pain relief and symptom management. They visit regularly to check on the patient and talk with family members. You will find that hospice is about living each day with dignity. The staff works hard to keep symptoms under control so you can spend quality time together. They also provide emotional support to help everyone cope with the situation. Having professional help nearby makes a real difference. It allows families to focus on being together instead of worrying about complex medical tasks. The goal is to provide peace and safety for the patient.
What to Ask When Choosing a Hospice Provider
Choosing care for a loved one is a big decision. You should feel comfortable with the team you pick. Start by asking how quickly a nurse can arrive if an emergency happens at night. Ask about the specific services their volunteers provide for families. It is also good to ask how they handle medication changes. You want to know if they provide enough support for the family caregivers. Do not be afraid to ask about their experience with your loved one's specific health needs. Good providers will answer these questions with patience and care. They should explain how their staff will work with your primary doctor. Make sure you understand the plan for care before you sign anything.
Preserve Your Family Stories
Your loved one has a lifetime of memories. Recording these stories provides comfort and preserves their unique voice for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.