SUPPORTIVE CARE OF ORLEANS
Provider Information
- Address
- 14080 WEST AVENUE
ALBION, NY 14411 - Ownership Type
- Non-Profit
- Medicare Certified Since
- December 9, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Physicians | 0 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUPPORTIVE CARE OF ORLEANS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUPPORTIVE CARE OF ORLEANS compares to hospices nationwide.
46.8 minutes
of nurse care per routine home care day, on average
That is the 100th percentile among hospices nationally. The national median is about 12 minutes.
15
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day46.8 min
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends24.7%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life60.7%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits73.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.9%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)89th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,194 · 11th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 29.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment95.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.3%
- Treatment preferences discussed100%
- Beliefs and values discussed99%
- Bowel care for patients on opioids95%
- Visits in the last days of life29.9%
- All care steps completed94.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer48%
- Dementia12%
- Heart and circulatory disease12%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care of Orleans
Supportive Care of Orleans serves families in Albion, New York. This hospice provider operates as a non-profit organization focused on end-of-life care. They help patients manage comfort at their home or in care settings. Since gaining Medicare certification in 1994, they have served the local community for decades. Choosing a provider with a long history of certification shows they meet federal standards for health services. This consistency offers peace of mind for families during a difficult season. The team works hard to keep care focused on the patient's needs and wishes every single day.
About Supportive Care of Orleans
This provider functions as a freestanding hospice in Orleans County. Being a non-profit entity means their goals center on patient care rather than profits. They have been Medicare certified since late 1994. This long tenure proves they have met government rules for many years. A team of nine people runs these operations. This includes four registered nurses who handle daily medical tasks for patients. While they do not have doctors on staff, they coordinate with your own physician to manage your care plan. Understanding this structure helps you know who will visit your home. You should feel comfortable asking how they coordinate with your regular medical team. It is a good way to ensure everyone stays on the same page.
Quality Performance
What Is Hospice Care Like in ALBION?
Hospice care in Albion focuses on comfort and dignity. The team visits you wherever you call home. These professionals manage pain and symptoms to help you stay comfortable. Supportive Care of Orleans uses a dedicated staff of four registered nurses to provide this support. They do not have doctors directly on their payroll, but they work with your personal physician. This keeps your care plan connected to the people who know your health history best. The small team size means you often see the same friendly faces during each visit. That helps build a real bond over time. Hospice care is not about giving up. It is about making sure every day has the best quality possible.
What to Ask When Choosing a Hospice Provider
Selecting a hospice team is a big decision. Start by asking how quickly a nurse can get to your home if an emergency happens at night or on a weekend. You should also ask how they help family members cope with the emotional side of this change. Ask about their plan for pain management and how they coordinate with your own doctor. If you have specific religious or cultural needs, be sure to ask how they support those wishes. These questions help you see if their values match what your family needs right now. Take your time. You deserve to feel confident in the care your loved one receives during this transition.
Preserve Your Family Stories
Your loved one has a lifetime of memories. Recording their stories is a beautiful way to honor their life and keep their voice for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
How to Start the Hospice Conversation: A Practical Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.