HospiceScout

SUPPORTIVE CARE OF ORLEANS

Provider Information

Address
14080 WEST AVENUE
ALBION, NY 14411
Ownership Type
Non-Profit
Medicare Certified Since
December 9, 1994

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Supportive Care of Orleans

Supportive Care of Orleans serves families in the Albion, New York area. They focus on comfort, dignity, and quality of life for patients facing serious illnesses. Their team provides compassionate end-of-life care right where you live. This makes a difficult time feel a little bit easier for everyone involved. They have been a part of the local community for a long time now. Whether at home or in a care facility, their staff works to manage pain and support emotional needs. It is about helping your loved one live each day as fully as possible. They bring years of experience to every home they visit in Orleans County.

About SUPPORTIVE CARE OF ORLEANS

This provider has been Medicare certified since December 9, 1994. That is over 30 years of serving the public. As a non-profit organization, their focus remains on patient care rather than profits. The thing is, choosing a non-profit can often mean a different approach to community resources. They dedicate their efforts to the specific needs of families in Albion. You can trust that they meet strict federal standards for hospice care. Being around since the mid-nineties shows a deep commitment to the region. Families should know that they have a long track record of helping people through their final stages of life. They focus on the physical and spiritual needs of each person they serve. It is a stable choice for those needing reliable, professional hospice support near home.

High Quality Care

Supportive Care of Orleans holds a 4.5 out of 5-star overall rating from Medicare. They also earned 4.5 stars for their quality of care. This high score is based on the CMS Hospice Care Index, which measures how well they meet patient needs. That is a big deal when you are choosing the right care.

Understanding Hospice Care in ALBION

Finding the right care in a small town like Albion can feel overwhelming. You want someone who knows your neighborhood and your values. Hospice is not just about dying. It is really about living well during the time that remains. Medicare covers these services for eligible patients who choose comfort over curative treatments. In Orleans County, you have access to teams that include nurses, aides, and social workers. They come to you. This means you do not have to travel for support. The goal is to keep your loved one in a familiar, comfortable setting. And that is exactly what makes local hospice providers so valuable. They are neighbors helping neighbors during a very personal journey. You are not alone in this process.

What to Ask When Choosing a Hospice Provider

Choosing a partner for hospice care is a major decision. You should feel comfortable asking tough questions before you sign any paperwork. Here are a few things to keep in mind:

  • How quickly can a nurse get to my home if there is an emergency at night?
  • What specific services do you provide for pain and symptom management?
  • How do you support the family members who are acting as caregivers?
  • Can you tell me about your experience with my loved one's specific illness?

The answers should be clear and easy to understand. If someone uses complicated words, ask them to explain it simply. You deserve to know exactly how they will help your family. Trust your gut feeling when you talk to them.

Keep Your Family Stories Alive

Your loved one has a lifetime of stories and wisdom to share. Preserving these memories creates a lasting gift for your children and grandchildren. It is a beautiful way to honor their life.

Start Recording Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.