GENTIVA
Provider Information
- Address
- 665 E UNIVERSITY AVENUE BUILDING 1
LAS CRUCES, NM 88005 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 1, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Volunteers | 0 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
15 minutes
of nurse care per routine home care day, on average
That is the 76th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15 min
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.5%
Ranks better than about 82% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.6%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits6.8%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.3%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,613 · 21st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 64.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life64.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Other conditions28%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA
GENTIVA serves families in Las Cruces, New Mexico from its office on East University Avenue. This freestanding hospice provider offers care to residents across Dona Ana County. They have been certified by Medicare since late 2020. The team holds accreditation from CHAP. This group sets high standards for how care is delivered in the home. They focus on meeting the needs of patients and their loved ones during difficult times. Choosing a local provider often makes it easier for staff to reach your home quickly. This can provide peace of mind when symptoms change suddenly. The staff works hard to keep patients comfortable in their own beds. That is their main goal.
About GENTIVA
GENTIVA operates as a for-profit hospice organization. They maintain accreditation from CHAP, which stands for the Community Health Accreditation Partner. This body reviews hospice agencies to ensure they follow strict safety and quality rules. It shows the agency wants to meet high benchmarks for patient care. Most families look for this mark of quality when picking a provider. It means an outside group checked their work and found it meets national standards. GENTIVA has been part of the Medicare program for several years. This certification means they must follow federal rules for how they treat patients. Being a for-profit agency means they manage their own budget and resources independently. They use these resources to support their team of seven employees. This includes four registered nurses who visit patients. They do not currently use volunteers for their daily tasks. Their focus stays on clinical care provided by trained medical staff.
Quality of Care
What Is Hospice Care Like in LAS CRUCES?
Hospice care in Las Cruces focuses on comfort for those facing a life-limiting illness. The care team comes to you. They visit private homes, assisted living facilities, or nursing homes in the area. At GENTIVA, the team includes four registered nurses who handle medical needs and symptom management. These nurses coordinate with your doctor to manage pain and other concerns. They check in often to see how the patient is feeling. The team works to make sure the patient stays in their familiar environment as long as possible. They provide the tools and medicine needed to keep symptoms under control. This local support helps families stay together in a place they know well. The goal is to provide dignity and support for everyone involved. It is a team effort. They help manage the day to day details so you can spend time with your loved ones.
What to Ask When Choosing a Hospice Provider
Picking the right team is a big decision for your family. You should feel comfortable with the people entering your home. Start by asking how quickly a nurse can arrive if an emergency happens at night. Ask about the specific team members who will visit regularly. You might want to know how they handle pain management and if they help with equipment like hospital beds. It is also wise to ask how they communicate with your primary doctor. Does the agency provide support for family members after a loss? These answers help you understand how they will work with your specific situation. Don't be afraid to ask for clarity. You deserve to know exactly how they will support your loved one. Good providers will be happy to answer these questions for you.
Preserve Your Family Stories
Your family history is a gift that should be kept for future generations. We offer tools to help you record and save your favorite memories today.
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