GENTIVA
Provider Information
- Address
- 665 E UNIVERSITY AVENUE BUILDING 1
LAS CRUCES, NM 88005 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 1, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Volunteers | 0 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
15 minutes
of nurse care per routine home care day, on average
That is the 76th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15 min
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.5%
Ranks better than about 82% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.6%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits6.8%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.3%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,613 · 21st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 64.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life64.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Other conditions28%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA
GENTIVA serves families in Las Cruces, New Mexico, from their office on East University Avenue. They provide dedicated hospice support to residents across Dona Ana County. Their team focuses on comfort and dignity for patients facing life-limiting illnesses. Choosing the right care is a big decision. This team works to make sure your loved one stays as peaceful as possible in their own home. It is all about quality of life. They offer a range of services designed to manage pain and provide emotional support for the entire family. If you live in the 88005 area, this provider is a local option to consider for end-of-life care. They have been helping neighbors since 2020. Getting the right help early can change the whole experience for a family. That is why having a local team nearby really matters during this difficult season of life.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They earned their Medicare certification on October 1, 2020. This certification means they meet strict federal standards for care. You might wonder what being for-profit means for your family. The truth is, both non-profit and for-profit agencies must follow the same Medicare rules. What matters most is how they treat the people they serve. GENTIVA has built a reputation based on their recent performance scores. They currently hold a 4.5 out of 5-star overall rating from Medicare. That is a strong sign of quality. Families should feel good knowing this agency is held to high standards by federal auditors. It is not just about the paperwork. It is about how they show up when things get tough. You should always talk to them directly to see if their approach feels like the right fit for your specific needs.
Understanding Hospice Care in Las Cruces
Las Cruces offers several paths for end-of-life care. Most families choose to receive hospice services right where they live. This could be a private house, an apartment, or even a local nursing facility. The main goal is always the same. Hospice teams help manage physical pain. They also provide emotional and spiritual support. It is a team effort. You will have nurses, aides, and social workers visiting you on a regular schedule. Some people think hospice is only for the last few days of life. That is a common mistake. In reality, you can start care as soon as a doctor says you have six months or less to live. Starting early gives the team more time to build trust. It also helps the family feel more prepared. Don't wait until the very end to ask for help. Your local team in Dona Ana County is there to support you through the whole journey.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency feels overwhelming. Take a deep breath. Start by asking these simple questions to get a better sense of how they work. First, ask how quickly they can send a nurse if a problem happens in the middle of the night. You want to know someone is always on call. Second, ask how they handle pain management. Every patient is different, and you need a team that listens to your specific concerns. Third, ask how often the staff will visit your home. Consistency is key to building a good relationship. Finally, ask if they have experience with your specific health condition. Some agencies have extra training for certain needs. The right team will be happy to answer these questions for you. Never feel bad about asking for details. You are the advocate for your loved one. Getting clear answers now will save you a lot of stress later on.
Other Hospice Providers Nearby
TENDER CARE HOME HEALTH & HOSPICE
ENHABIT HOSPICE
MESILLA VALLEY HOSPICE, INC.
SIERRA HOSPICE
ALLIANCE HOME HEALTH CARE, LLC DBA AMBERCARE
ENHABIT HOSPICE
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