FAMILY HOSPICE LTD DBA GENTIVA
Provider Information
- Address
- 1515 WEST CALLE SUR STREET, SUITE 129
HOBBS, NM 88240 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 19, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Volunteers | 0 |
120
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY HOSPICE LTD DBA GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY HOSPICE LTD DBA GENTIVA compares to hospices nationwide.
12.1 minutes
of nurse care per routine home care day, on average
That is the 48th percentile among hospices nationally. The national median is about 12 minutes.
112
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.1 min
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.5%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits16%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.9%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.6%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.9%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,264 · 40th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 75.7% of patients or more. Most hospices score above 90 percent.
- Pain screening98.6%
- Pain assessment99.6%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment98.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.1%
- Visits in the last days of life75.7%
- All care steps completed96.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia20%
- Heart and circulatory disease29%
- Lung and respiratory disease14%
- Stroke4%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Hobbs
Family Hospice Ltd, doing business as Gentiva, serves families in Hobbs, New Mexico. They provide comfort-focused care for patients facing a life-limiting illness. Their team works right in Lea County to support both the patient and their loved ones. It is a local option for those who need extra help at home or in a facility. They have been a Medicare-certified provider since March 1991. That is over three decades of service to the community. They focus on pain management and emotional support. Choosing the right hospice team is a big decision for any family. This provider offers a steady hand during a difficult time. Their office is at 1515 West Calle Sur Street, Suite 129. You can reach their team at (575) 392-2060 to learn more about how they can help your specific situation.
About Family Hospice Ltd DBA Gentiva
This hospice operates as a for-profit entity. Being for-profit does not change the core mission of hospice, which is comfort and dignity. They have stayed certified with Medicare since 1991. That long history shows they know how to meet federal quality standards. And that is a big deal when you are choosing a partner for end-of-life care. Families should know that hospice care is about the whole person. It is not just about medicine. It is about the spirit, the family, and the time you have left together. Gentiva brings a national reputation to their local work in Hobbs. They follow strict rules to keep their certification active. This means they are checked regularly to ensure they follow safety and care laws. You want a provider that stays on top of these requirements. They provide that oversight for every patient they serve.
Understanding Hospice Care in Hobbs
Hospice is a special kind of care for people with serious illnesses. It focuses on keeping a person comfortable. It is not about rushing the end of life. Instead, it is about making the time you have as good as it can be. In a place like Hobbs, hospice providers often travel to your home. They can also provide care in nursing homes or assisted living centers. The team usually includes a nurse, a social worker, and a chaplain. Sometimes they even have volunteers to sit with the patient. The goal is to lower pain and anxiety. Most people think they have to wait until the very end to start. But the truth is, you can start earlier. Starting sooner means more time for the team to build trust. That makes a huge difference for everyone involved. It gives families more peace of mind.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming. Start by asking clear questions to get the answers you need. Here are a few to get you started:
- How quickly can a nurse get to my home if there is an emergency at night?
- What specific training does your team have for managing complex pain?
- How do you support family caregivers who are feeling burned out?
- Can you tell me how many times a week a nurse will actually visit?
Take notes when they answer. If you feel rushed, that is a red flag. You deserve a provider that listens to your fears and answers with patience. Trust your gut feeling when you talk to them. A good hospice team should feel like an extension of your own family. If you do not feel comfortable, keep looking until you find the right fit for your loved one.
Other Hospice Providers Nearby
STAR HOSPICE LLC
TLC HOME HEALTH CARE, LLC
LAKEVIEW CHRISTIAN HOSPICE
HARMONY HOME HEALTH SERVICES, LLC
RED WILLOW HOSPICE LLC
HERITAGE HOSPICE INC.
Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.