TLC HOME HEALTH CARE, LLC
Provider Information
- Address
- 401 N HAPPY VALLEY RD
CARLSBAD, NM 88220 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 27, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Volunteers | 1 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TLC HOME HEALTH CARE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TLC HOME HEALTH CARE, LLC compares to hospices nationwide.
15.3 minutes
of nurse care per routine home care day, on average
That is the 78th percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.3 min
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life84.2%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits25%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months25%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,563 · 21st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
TLC Home Health Care, LLC
TLC Home Health Care, LLC operates as a freestanding hospice provider in Carlsbad, New Mexico. They serve patients and their families throughout Eddy County. The agency holds accreditation from the Accreditation Commission for Health Care. This status shows they meet specific standards for patient safety and care quality. They have provided hospice services to the local community since August 2015. Their team works to support people during end of life care. Choosing a local provider often helps families stay close to their loved ones during this time. This agency is a for profit organization that maintains a clear focus on their professional duties. You can reach their office on Happy Valley Road for more details on their specific service area or to discuss your needs. They are a recognized part of the healthcare system in this corner of New Mexico.
About TLC Home Health Care, LLC
This agency is a for profit hospice provider. They earned Medicare certification in 2015 and have served the area for nearly a decade. The Accreditation Commission for Health Care reviews their operations to ensure they follow strict rules for care. Accreditation serves as a third party check on how a facility runs its day to day business. It means an outside group looked at their records and practices. Families should know that this oversight helps keep standards high. The agency employs ten people total. This group includes four registered nurses who manage clinical needs and one volunteer. Small teams often allow for more direct communication between staff and family members. It is a simple structure that keeps the focus on the patient. You can ask them directly how their staff coordinates with doctors in the Carlsbad area to manage pain and comfort for their patients.
Quality Performance
What Is Hospice Care Like in Carlsbad?
Hospice care in Carlsbad focuses on comfort rather than a cure for a terminal illness. The team visits you at home to help manage symptoms like pain or trouble breathing. They want to make every day as peaceful as possible. In this area, hospice agencies provide a mix of nursing, social work, and volunteer support. TLC Home Health Care, LLC uses a team of four registered nurses to handle clinical tasks. They also include one volunteer to provide extra companionship. Most local care plans involve regular check ins to update the plan as needs change. The goal is to keep the patient in their own home for as long as they wish. Staff members are available to answer questions about medications or physical changes. You might find that having this support nearby makes a big difference in your daily routine.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a personal choice for your family. You should feel comfortable with the team that enters your home. Start by asking how quickly a nurse can arrive if an emergency happens at night. Ask who will be the main person you call when you have a question. You should also ask how they coordinate with your current doctors. Ask about their volunteer program and what specific tasks those volunteers perform for families. It helps to know how they handle medications and supplies. Do they deliver everything to your door? Finally, ask how they support family members who are grieving. A good provider will have clear answers to all these questions. They should never rush you when you are trying to make these hard decisions for a loved one.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. Capturing these stories now creates a lasting gift for your family to cherish for generations to come.
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