UNIVERSAL HOSPICE CARE
Provider Information
- Address
- 24315 NORTHWESTERN HIGHWAY, SUITE102
SOUTHFIELD, MI 48075 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 5, 2011
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNIVERSAL HOSPICE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2014.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNIVERSAL HOSPICE CARE compares to hospices nationwide.
8.7 minutes
of nurse care per routine home care day, on average
That is the 13th percentile among hospices nationally. The national median is about 12 minutes.
41
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.7 min
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life63.9%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits79.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care21.4%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months12.5%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.3%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice7.1%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,179 · 52nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 15.7% of patients or more. Most hospices score above 90 percent.
- Pain screening91.9%
- Pain assessment98.2%
- Breathing difficulty screening95.3%
- Breathing difficulty treatment95.2%
- Treatment preferences discussed100%
- Beliefs and values discussed90.5%
- Bowel care for patients on opioids96.1%
- Visits in the last days of life15.7%
- All care steps completed76.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer31%
- Dementia23%
- Heart and circulatory disease17%
- Stroke10%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Support in Southfield
Universal Hospice Care serves families throughout Southfield, Michigan. They provide end-of-life care focused on comfort, dignity, and peace. Their team works to manage pain and support the emotional needs of patients. Choosing a hospice is a deeply personal decision for any family. This provider offers services from their office on Northwestern Highway. They are ready to help when you need support the most. The goal is always to improve quality of life during a difficult season. That said, having the right team makes a world of difference for your loved one. They prioritize patient needs above all else. You can reach their office directly at (248) 799-9225 to learn more about their specific approach to care. It is a big step to reach out, but you do not have to walk this path alone.
About UNIVERSAL HOSPICE CARE
Universal Hospice Care is a for-profit hospice provider. They have been Medicare certified since April 5, 2011. This means they meet federal standards for the care they provide to families. For-profit status simply means how the organization is set up legally. It does not necessarily change the quality of care your loved one receives. The thing is, many providers operate this way across the country. They have been serving the Southfield community for over a decade now. That is a significant amount of time to build trust with local families. You should always look at how a team talks to you. Do they answer your questions with patience? Do they explain things in a way that makes sense? These are the real markers of a good provider. They are located in Oakland County and serve the surrounding area with a focus on consistent, professional end-of-life support.
Quality Performance
Understanding Hospice Care in SOUTHFIELD
Hospice is about living well until the very end. It is not about giving up. It is about choosing a different path that focuses on comfort instead of a cure. In Southfield, you have access to several hospice teams. Many people think hospice only happens in a hospital. But the truth is, most hospice care happens right in the patient's own home. This keeps your loved one in a familiar place where they feel safe. The team will visit regularly to check on symptoms and offer support. They also help family members handle the stress of caregiving. It is a team effort. You, the hospice staff, and your loved one work together to create a plan. This plan changes as needs change. That is the beauty of hospice. It is flexible, supportive, and centered on what your family wants and needs during this time.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider can feel overwhelming. Start by asking clear questions to get the information you need. First, ask how quickly they can respond if a crisis happens at night or on a weekend. You need to know that help is just a phone call away. Second, ask how they handle pain management for their patients. Effective symptom control is the most important part of their job. Third, ask how often a nurse will visit your home. You want to be sure the level of care matches your current needs. Finally, ask if they provide support for family members after the loss. This is called bereavement care. It is a vital service that many families rely on. Don't be afraid to take notes during your call. It is a big deal, and you deserve to feel confident in your final choice.
Preserve Your Family Stories
Every life is full of stories that deserve to be remembered. During this time of reflection, capturing these memories can bring great comfort to your whole family.
Start Preserving MemoriesOther Hospice Providers Nearby
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PARRISH PALLIATIVE AND HOSPICE CARE, LLC
GENTIVA I
ASSURED HOSPICE CARE, INC
COREWELL HEALTH CHILDREN'S PATCH PROGRAM
PREMIER AT HOME HOSPICE & PALLIATIVE CARE, LLC
Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
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Starting Difficult Conversations: A Guide for Families
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How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.