HospiceScout

UNIVERSAL HOSPICE CARE

Provider Information

Address
24315 NORTHWESTERN HIGHWAY, SUITE102
SOUTHFIELD, MI 48075
Ownership Type
For-Profit
Medicare Certified Since
April 5, 2011

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Compassionate Support in Southfield

Universal Hospice Care serves families throughout Southfield, Michigan. They provide end-of-life care focused on comfort, dignity, and peace. Their team works to manage pain and support the emotional needs of patients. Choosing a hospice is a deeply personal decision for any family. This provider offers services from their office on Northwestern Highway. They are ready to help when you need support the most. The goal is always to improve quality of life during a difficult season. That said, having the right team makes a world of difference for your loved one. They prioritize patient needs above all else. You can reach their office directly at (248) 799-9225 to learn more about their specific approach to care. It is a big step to reach out, but you do not have to walk this path alone.

About UNIVERSAL HOSPICE CARE

Universal Hospice Care is a for-profit hospice provider. They have been Medicare certified since April 5, 2011. This means they meet federal standards for the care they provide to families. For-profit status simply means how the organization is set up legally. It does not necessarily change the quality of care your loved one receives. The thing is, many providers operate this way across the country. They have been serving the Southfield community for over a decade now. That is a significant amount of time to build trust with local families. You should always look at how a team talks to you. Do they answer your questions with patience? Do they explain things in a way that makes sense? These are the real markers of a good provider. They are located in Oakland County and serve the surrounding area with a focus on consistent, professional end-of-life support.

Quality Performance

Universal Hospice Care holds a 4/5 star overall rating from Medicare. They also earned a 4/5 star rating for their quality of care. This score comes from the Hospice Care Index, which measures how well a provider meets patient needs. A four-star rating shows they are performing well above the average in many areas.

Understanding Hospice Care in SOUTHFIELD

Hospice is about living well until the very end. It is not about giving up. It is about choosing a different path that focuses on comfort instead of a cure. In Southfield, you have access to several hospice teams. Many people think hospice only happens in a hospital. But the truth is, most hospice care happens right in the patient's own home. This keeps your loved one in a familiar place where they feel safe. The team will visit regularly to check on symptoms and offer support. They also help family members handle the stress of caregiving. It is a team effort. You, the hospice staff, and your loved one work together to create a plan. This plan changes as needs change. That is the beauty of hospice. It is flexible, supportive, and centered on what your family wants and needs during this time.

What to Ask When Choosing a Hospice Provider

Choosing a hospice provider can feel overwhelming. Start by asking clear questions to get the information you need. First, ask how quickly they can respond if a crisis happens at night or on a weekend. You need to know that help is just a phone call away. Second, ask how they handle pain management for their patients. Effective symptom control is the most important part of their job. Third, ask how often a nurse will visit your home. You want to be sure the level of care matches your current needs. Finally, ask if they provide support for family members after the loss. This is called bereavement care. It is a vital service that many families rely on. Don't be afraid to take notes during your call. It is a big deal, and you deserve to feel confident in your final choice.

Preserve Your Family Stories

Every life is full of stories that deserve to be remembered. During this time of reflection, capturing these memories can bring great comfort to your whole family.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.