HEART TO HEART HOSPICE OF MID MICHIGAN
Provider Information
- Address
- 4901 TOWN CENTRE RD, SUITE 120
SAGINAW, MI 48604 - Ownership Type
- Other
- Medicare Certified Since
- July 3, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 1 |
| Volunteers | 0 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF MID MICHIGAN reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF MID MICHIGAN compares to hospices nationwide.
15.2 minutes
of nurse care per routine home care day, on average
That is the 77th percentile among hospices nationally. The national median is about 12 minutes.
38
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.2 min
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.6%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits17.7%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15.4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28.2%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.9%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,721 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life62.7%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia21%
- Heart and circulatory disease14%
- Lung and respiratory disease8%
- Stroke34%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Saginaw
Heart to Heart Hospice of Mid Michigan provides end-of-life care services to families in the Saginaw area. They operate out of their office on Town Centre Road. This team focuses on comfort and support for patients facing life-limiting illnesses. They serve the broader Saginaw community with a dedicated approach to hospice care. Their primary goal is to help patients live their final days with as much dignity and peace as possible. This is a deeply personal journey for every family involved. Hospice care is not just about the patient; it is about supporting the whole family unit during a difficult time. You can reach their care team at (989) 412-3301 to learn more about how they can help you and your loved ones today.
About HEART TO HEART HOSPICE OF MID MICHIGAN
This provider has been Medicare certified since July 3, 2019. That means they meet federal standards for the care they provide to patients. They operate under an 'Other' ownership model, which is common for many hospice agencies across the country. What families should know is that federal certification ensures they follow strict rules for safety and quality. The thing is, choosing a hospice is a big decision for any family. You want to feel confident in the team walking this path with you. This agency has served the Saginaw area for several years now. They have established a footprint in the community since their start date. And that stability can offer a sense of relief when you are looking for reliable care. Always feel free to ask about their specific team structure when you call to inquire about their services.
Quality Rating
Understanding Hospice Care in SAGINAW
Hospice care is a specialized type of support designed for people nearing the end of life. In Saginaw, families have access to several providers who offer nursing, pain management, and emotional support. The main focus is always on comfort rather than a cure. Many people think hospice means giving up, but it is actually about choosing a different path. It is about making sure every day has as much comfort as possible. You can receive this care at home, in a nursing facility, or at a dedicated inpatient unit. The choice often depends on the patient's condition and the family's ability to help. That said, having a local team like Heart to Heart Hospice nearby can make a world of difference. They understand the local community and can respond quickly to your needs. Access to local support is a vital piece of the puzzle.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team can feel overwhelming. Start by asking clear questions to help your family find the best fit. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask how they handle pain management for their patients. It is important to know their philosophy on comfort. Third, ask what kind of support they provide for family members after a loss. Many agencies offer grief counseling to help you cope. Finally, ask if they have volunteers who can sit with your loved one for companionship. These simple questions can give you a better sense of how they work. You deserve a team that listens and responds with kindness. Take your time to get the answers you need before making your final choice.
Preserve Your Family's Story
During this time, sharing memories and stories is a beautiful way to honor your loved one. We can help you capture those precious moments to keep them safe for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
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Starting Difficult Conversations: A Guide for Families
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Hospice at Home vs. Inpatient: Choosing the Right Care
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Some stories are worth writing down
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