CROSSBRIDGE HOSPICE
Provider Information
- Address
- 4595 BROADMOOR AVE SE SUITE 130
KENTWOOD, MI 49512 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 3, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CROSSBRIDGE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CROSSBRIDGE HOSPICE compares to hospices nationwide.
15.7 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
44
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.7 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.8%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits45.8%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.8%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.6%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.8%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,693 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 60.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment94.9%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life60.5%
- All care steps completed95.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia13%
- Heart and circulatory disease43%
- Lung and respiratory disease18%
- Stroke9%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved Ones
Crossbridge Hospice serves the Kentwood, Michigan area from their office on Broadmoor Avenue. They focus on providing comfort and care for people facing life-limiting illnesses. Their team works to manage symptoms and support the emotional needs of both patients and their families. Choosing the right hospice is a big decision for any family. That is why having local options like this matters so much. They aim to bring peace and dignity to every home they visit. You can reach their care team directly at (616) 432-2050 to learn how their services might fit your specific situation. It is a relief to know there is professional help available right in your own backyard.
About CROSSBRIDGE HOSPICE
Crossbridge Hospice operates as a for-profit hospice provider. They have been Medicare certified since June 3, 2013. This history of certification means they meet federal standards for the care they provide to patients. For-profit status simply means they operate as a private business while following the same quality rules as other hospice providers. When you look into their history, you see over a decade of service in the Kent County area. That is a long time to build trust with local hospitals and families. The thing is, every hospice has its own way of doing things. You should always feel comfortable asking them about their specific approach to daily care. They are there to answer your questions and guide you through the process.
Quality of Care
Understanding Hospice Care in KENTWOOD
Hospice is about more than just medicine. It is a team approach that looks at the whole person. In Kentwood, families have access to care that happens wherever the patient calls home. This might be a private house, an assisted living center, or a nursing facility. The hospice team usually includes a nurse, a social worker, and a chaplain. They visit on a regular schedule to make sure the patient is comfortable. But they are also on call for emergencies or urgent needs at night and on weekends. What most people do not realize is that hospice care can start sooner than you think. It is not just for the final days. It is for months of support and better quality of life.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming. Start by asking clear questions to help you feel sure of your choice. First, ask how quickly a nurse can get to your home if an urgent problem happens at night. You want to know that help is truly available when you need it most. Second, ask how they help the family cope with the emotional stress of the situation. A good provider offers grief support for the whole family, not just the patient. Third, ask what kind of volunteers they have and what those volunteers do for patients. Some offer companionship, while others help with errands. And finally, ask how they coordinate with your current doctors. Good communication between your doctor and the hospice team is vital for keeping everyone on the same page.
Keep Your Family Stories Alive
This time of life is about more than just care. It is also a chance to capture the memories and wisdom of your loved ones to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.