GENTIVA II
Provider Information
- Address
- 1965 BOARDMAN RD, UNIT B
JACKSON, MI 49202 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 11, 2004
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Volunteers | 7 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA II reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA II compares to hospices nationwide.
13.7 minutes
of nurse care per routine home care day, on average
That is the 65th percentile among hospices nationally. The national median is about 12 minutes.
107
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.7 min
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.8%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits9.5%
Ranks better than about 96% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.7%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.6%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,861 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 81.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.3%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment98.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life81.7%
- All care steps completed98.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia35%
- Heart and circulatory disease18%
- Lung and respiratory disease10%
- Stroke18%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Jackson
GENTIVA II provides hospice services for families in Jackson, Michigan. The team works from their office on Boardman Road to support patients and their loved ones. They hold accreditation from CHAP, which shows they meet high standards for medical care and safety. This group has served the community since 2004. They focus on comfort and support for people facing serious health changes. Families in the Jackson area can reach out to them directly to learn more about their services. It is a local option for those who need end of life support.
About GENTIVA II
GENTIVA II operates as a for-profit hospice provider. They have been certified by Medicare for two decades. The agency earned accreditation from the Community Health Accreditation Partner, or CHAP. This organization reviews hospice agencies to ensure they follow strict rules for patient safety. CHAP accreditation means an outside group checked their work and found it meets national goals. The staff includes five registered nurses who handle clinical needs. They also have seven volunteers who offer extra time and presence. This mix of staff helps them provide care that matches the needs of the people they serve. Being a freestanding hospice means they focus only on these specialized care services. Families should know that this agency has deep roots in the local area. They offer a specific approach to care that relies on their long history of service in Michigan.
Quality Performance
What Is Hospice Care Like in JACKSON?
Hospice care in Jackson focuses on comfort rather than a cure. A team of experts visits the patient at home or in a care facility. This team includes nurses, doctors, and volunteers who work together. They make sure the patient stays comfortable and free from pain. The team also supports family members with emotional needs. You will find that hospice is not just about medicine. It is about living the final months with dignity. The staff members are trained to listen to what a patient wants. They respect the choices made by the family. In this area, you can expect a plan that stays flexible. The goal is to keep the patient in a familiar place as much as possible. This helps everyone feel more at peace. It is a team effort to make every day count for the patient.
What to Ask When Choosing a Hospice Provider
You should speak with a few providers before you decide. Ask how often a nurse will visit the home. You want to know if they offer help on nights or weekends. It is good to ask about their experience with specific health conditions. You might also ask how they support family members who are grieving. Ask how they coordinate care with the patient's primary doctor. Find out how many volunteers they have and what those volunteers actually do. Does the team have a chaplain or social worker? These people provide extra support for the spirit and mind. Ask how they handle emergencies if a sudden need for help arises. Knowing these details can give your family a better sense of control. Pick the provider that listens to your specific concerns and answers them clearly.
Keep Family Memories Alive
Your family history is a gift. We provide tools to help you record stories and preserve memories for your children and grandchildren to hold onto.
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