HEART TO HEART HOSPICE OF FLINT
Provider Information
- Address
- 4438 OAK BRIDGE DR
FLINT, MI 48532 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 7, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 24 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 4 |
| Volunteers | 2 |
49
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF FLINT reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2012.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF FLINT compares to hospices nationwide.
11.5 minutes
of nurse care per routine home care day, on average
That is the 41st percentile among hospices nationally. The national median is about 12 minutes.
159
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.5 min
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.6%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.7%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.2%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,938 · 65th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 53.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life53.5%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia31%
- Heart and circulatory disease14%
- Lung and respiratory disease9%
- Stroke27%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Overview of Heart to Heart Hospice of Flint
Heart to Heart Hospice of Flint serves families in the Flint, Michigan area. This freestanding hospice provider offers end of life support to patients in Genesee County. They have been certified by Medicare since 2009. The agency holds accreditation from the Accreditation Commission for Health Care. This group reviews hospice agencies to ensure they meet high standards of care. Achieving this status shows a commitment to following strict safety and quality rules. They employ a large team of 49 people to support patients and their families. This team includes 24 registered nurses and 4 physicians who work together to manage pain and comfort. Having this many nurses on staff helps ensure that patients get regular checkups and timely care when needs change. It is a local option for those seeking hospice support in the Flint region.
About Heart to Heart Hospice of Flint
This agency operates as a for-profit provider. They have been part of the Medicare program for over fifteen years. Accreditation from the Accreditation Commission for Health Care means an outside group checked their work. These groups look at how a hospice handles medicine, records, and staff training. It is a sign that the agency follows specific rules for patient safety. Their care quality scores are very high according to federal data. This means they are good at managing pain and breathing issues. The patient survey scores show there is room for growth in how they communicate with families. Families should look at both the clinical scores and the survey results when choosing care. You want a team that knows how to treat symptoms well. You also want a team that listens to your questions. Both parts matter for a good experience at home.
Quality Summary
What Is Hospice Care Like in Flint?
Hospice care in Flint focuses on comfort rather than a cure. The goal is to help a person live their final months with dignity. A team of nurses, doctors, and volunteers visits the patient where they live. This could be a private home or a care facility in Genesee County. The team provides medical equipment and medicine for pain. They also offer emotional support to the family. This agency has 24 registered nurses and 2 volunteers on their team. These staff members work to answer calls and visit patients when needed. Having a large nursing staff means more hands are available to help with daily care. The team handles the heavy lifting so family members can focus on spending time with their loved ones. It is about making each day as peaceful as possible for everyone involved.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision. You should feel comfortable with the people entering your home. Start by asking how quickly a nurse can get to your house in an emergency. You should also ask how the team will help with medicine delivery. It is smart to ask how they handle calls after business hours. Ask if they have experience with the specific health needs of your loved one. You might want to know how many patients each nurse sees in a week. This helps you understand how much time they can spend with your family. Do not be afraid to ask about their quality scores. You deserve to know how they perform on federal surveys. Good agencies will be happy to share this information with you. Take your time to get the answers you need before starting service.
Preserve Your Family History
Capture the stories and memories of your loved ones while you have the time to listen. It is a gift for future generations.
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