HEART TO HEART HOSPICE OF FLINT
Provider Information
- Address
- 4438 OAK BRIDGE DR
FLINT, MI 48532 - Ownership Type
- Other
- Medicare Certified Since
- December 7, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 24 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 4 |
| Volunteers | 2 |
49
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF FLINT reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2012.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF FLINT compares to hospices nationwide.
11.5 minutes
of nurse care per routine home care day, on average
That is the 41st percentile among hospices nationally. The national median is about 12 minutes.
159
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.5 min
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.6%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.7%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.2%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,938 · 65th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 53.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life53.5%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia31%
- Heart and circulatory disease14%
- Lung and respiratory disease9%
- Stroke27%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heart to Heart Hospice of Flint
Heart to Heart Hospice of Flint serves families in Genesee County from their office on Oak Bridge Drive. They offer hospice care for people needing comfort near the end of life. This provider holds accreditation from the Accreditation Commission for Health Care. They have been certified by Medicare since December 2009. Families often look for this type of verification when they start their search for care. It shows the team follows set rules for safety and quality.
About Heart to Heart Hospice of Flint
This provider operates as a freestanding hospice with a private ownership structure. Being an accredited agency means they invite outside experts to check their work. The Accreditation Commission for Health Care reviews their clinical practices and safety standards regularly. This helps ensure that the care families receive meets high marks for quality. They have a team of 49 employees ready to help. This group includes 24 registered nurses and one licensed practical nurse. They also have four physicians on staff and two volunteers. Having this many nurses on the team allows for more direct oversight of patient needs. That is a clear benefit for those who require frequent check-ins. When you speak with them, ask how these team members work together to support your loved one at home or in a facility.
Quality at a Glance
What Is Hospice Care Like in Flint?
Hospice care in Flint focuses on managing pain and keeping patients comfortable in their own homes. Most families choose to receive these services where they live. The team will visit to provide medical help and emotional support. You will find that staff members coordinate their visits based on the needs of the patient. Nurses handle medication management and symptom control. Meanwhile, social workers and volunteers help with daily tasks or provide a listening ear. This blend of support aims to lower stress for everyone involved. Some people worry about the cost, but Medicare covers these services for eligible patients. You should talk to your doctor about when to start this care. It is often best to reach out early so the team can build a relationship with your loved one. They are there to serve the local community every day.
What to Ask When Choosing a Hospice Provider
Picking the right partner for hospice care takes time. You should start by asking how quickly a nurse can reach your home during an emergency. Ask about how they handle pain management after office hours. It is also good to know how often a nurse will visit each week. You might want to ask how the team coordinates with your current primary doctor. Finally, ask what specific support they offer to family caregivers who need a break. Getting clear answers to these questions helps you compare your options. Write down the answers so you can review them with other family members later. You want to feel confident in the team that will walk beside you during this time. Take your time to find the right fit for your specific needs.
Preserve Family Stories
Your family history is a treasure. We can help you record and save your loved one's favorite memories to share with future generations.
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Some stories are worth writing down
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