HEART TO HEART HOSPICE OF LANSING, LLC
Provider Information
- Address
- 2260 SAGINAW ST, SUITE A
EAST LANSING, MI 48823 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 24, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 0 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF LANSING, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF LANSING, LLC compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
97
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits59.1%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.2%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.7%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,076 · 56th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer9%
- Dementia16%
- Heart and circulatory disease15%
- Lung and respiratory disease8%
- Stroke48%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Heart to Heart Hospice of Lansing
Heart to Heart Hospice of Lansing serves families in East Lansing and the surrounding Michigan area. This provider offers end of life care services to support patients during their final months. They have held Medicare certification since early 2018. The agency maintains accreditation through the Accreditation Commission for Health Care. This designation shows that an outside group has reviewed their work against high standards. It is a sign of their commitment to meeting specific safety and quality benchmarks. That is a helpful standard for any family to consider when they start their search for care.
Provider Details
This hospice operates as a for-profit entity based in Ingham County. Their team is small, with a total of six employees listed in recent reports. They have one registered nurse on staff to manage medical needs. It is important to know that they currently report no volunteers as part of their care team. Families often choose providers based on how these teams interact with their own needs. Because they are a freestanding hospice, they focus specifically on this type of care. They do not operate as part of a larger hospital system. This can sometimes allow for a more direct line of communication between the staff and your family members. You should ask how their small team size impacts their daily response time for your specific situation.
Quality Overview
What Is Hospice Care Like in East Lansing?
Hospice care in East Lansing focuses on comfort rather than a cure. It brings medical equipment and support directly to wherever the patient lives. This could be a private home or a local care facility. Most people use this service when they have a life-limiting illness and want to spend their time in a familiar place. The team works to manage pain and symptoms while providing emotional support. They also offer guidance to family members who are helping with daily tasks. Since this provider has a limited staff size, they may rely heavily on their single registered nurse to coordinate care. You should ask how they handle after-hours calls or emergencies in the middle of the night. Good care means knowing who to call when a sudden change occurs in your loved one's health status.
What to Ask When Choosing a Hospice Provider
Choosing the right help is a big decision for your family. Start by asking these specific questions to get the full picture of how they operate:
- How quickly can a nurse reach our home if we have a sudden emergency?
- What is the process for getting medications delivered to the house?
- How does the team share updates with our family members?
- Can you explain how your staff handles pain management plans?
Asking these questions helps you see if their approach fits your needs. You want a partner who communicates clearly and acts fast. Do not be afraid to ask for specific examples of how they support families during hard times. A good provider will be happy to answer these questions directly.
Preserving Your Family Story
Capture the memories and wisdom of your loved ones while you still have the chance to record them.
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