OPEN ARMS HOSPICE
Provider Information
- Address
- 39500 W TEN MILE RD
NOVI, MI 48375 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 13, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
| Volunteers | 2 |
23
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OPEN ARMS HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OPEN ARMS HOSPICE compares to hospices nationwide.
10.6 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
59
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.6 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.1%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits66.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.2%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.7%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.5%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,615 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 74.9% of patients or more. Most hospices score above 90 percent.
- Pain screening97.5%
- Pain assessment81.8%
- Breathing difficulty screening97.5%
- Breathing difficulty treatment92%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life74.9%
- All care steps completed88.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer8%
- Dementia57%
- Heart and circulatory disease17%
- Stroke5%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Open Arms Hospice in Novi
Open Arms Hospice provides end of life care services to residents in Novi, Michigan. This provider has been certified by Medicare since 2019 to serve the local Oakland County area. They hold accreditation from the Accreditation Commission for Health Care. This status shows they meet specific standards for quality and safety. Families in the area can rely on these standards when seeking care.
About Open Arms Hospice
This organization operates as a for-profit hospice provider. They have maintained Medicare certification for several years. The Accreditation Commission for Health Care acts as a third party to check their work. These groups look at how a provider manages care and keeps records. They verify that the team follows clear rules to keep patients safe. Having this stamp of approval means the provider has invited outside experts to review their daily operations. It is a sign of accountability. Families should know that this provider maintains a team of 23 employees. This group includes seven registered nurses and two licensed practical nurses. One physician and two volunteers also support their mission. The presence of these staff members shows how they structure their care for patients in the community. Their focus remains on meeting the needs of those they serve every day.
Quality Performance
What Is Hospice Care Like in Novi?
Hospice care in Novi focuses on comfort for patients with a terminal illness. The goal is to manage pain and improve the quality of each day. Teams work in homes or care facilities to provide support. You will find that staff members visit to check on symptoms and adjust care plans. A typical team includes nurses, social workers, and aides. In this specific case, the staff includes seven registered nurses and two licensed practical nurses. They work together to ensure that physical needs get met quickly. Volunteers also provide extra support. That is a helpful addition for many families. The team coordinates with doctors to keep everyone on the same page. Having local support makes a difference for families who want to stay in their own homes. It provides peace of mind for everyone involved in the care process.
What to Ask When Choosing a Hospice Provider
Finding the right care requires asking clear questions. You should start by asking how the team handles pain management for your loved one. It is also wise to ask about their response times during nights and weekends. You need to know who will be at the home and how often they visit. Ask how they communicate with the family about changes in health. Do not be afraid to ask about their experience with specific medical conditions. A good provider will answer these questions with patience and detail. You deserve to feel comfortable with the people entering your home. Take your time to get the answers you need before you decide. This choice impacts your daily life and the comfort of your family member. Clear communication is the best foundation for care.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones to keep their legacy alive for future generations.
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