HOSPICE OF WESTERN MICHIGAN
Provider Information
- Address
- 989 SPAULDING SE
ADA, MI 49301 - Ownership Type
- Non-Profit
- Medicare Certified Since
- August 13, 1985
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 13 |
| Physicians | 2 |
52
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF WESTERN MICHIGAN reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF WESTERN MICHIGAN compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
81
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.2%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.7%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits72.6%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.7%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0.9%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,409 · 36th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 74.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment94.8%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment99.2%
- Treatment preferences discussed99.4%
- Beliefs and values discussed97.2%
- Bowel care for patients on opioids99%
- Visits in the last days of life74.3%
- All care steps completed94.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia18%
- Heart and circulatory disease18%
- Lung and respiratory disease10%
- Stroke21%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice of Western Michigan
Hospice of Western Michigan serves families in the Ada area. They provide end-of-life care focused on comfort and dignity. This team helps patients manage pain and supports their loved ones through a difficult time. They have been a part of the community for many years. Choosing the right care is a big decision for any family. That is why having a local partner matters so much. They work to ensure patients feel heard and cared for every single day. The goal is simple. They want to make sure your loved one stays as comfortable as possible. It is about adding life to their days, not just days to their life. You are not walking this path alone when you have support nearby.
About Hospice of Western Michigan
This provider operates as a non-profit organization. That is a big deal for families. It means their focus stays on patient needs rather than profits. They first earned Medicare certification on August 13, 1985. That is a long history of service in Kent County. Families should know that they meet strict federal standards for care. Being certified for this long shows they have deep experience. They have stood the test of time in the Ada community. When you look for a hospice, checking their history is smart. It gives you peace of mind to see they have been around for decades. They know how to handle the complex needs of patients and families. You can trust that they have seen many different situations before. Their long track record speaks volumes about their commitment to local families.
Quality Performance Snapshot
Understanding Hospice Care in Ada
Hospice care in Kent County is a specialized way to support those with a serious illness. It is not about giving up. It is about choosing a different kind of care. Most care happens right in your own home. The team brings the equipment and medicine to you. They also provide emotional support for the whole family. Think of it as a circle of care around your loved one. But hospice is not just for the final days. The best time to start is when you first need help with symptoms. Many people wait too long to call. That is a mistake. Early care lets the team build a real bond with the patient. It makes the transition much smoother for everyone involved. You deserve to have this support system in place long before a crisis hits your home.
What to Ask When Choosing a Hospice Provider
You have a right to ask questions before you sign anything. Start by asking how they handle pain management at night. You need to know someone is available when a problem happens at 2 a.m. Ask how often their nurses will visit your home. It is also good to ask how they support family caregivers. Do they offer respite care if you need a break? That is vital for your own health. Finally, ask what happens if the patient needs to go to a hospital. A good provider will be clear and direct with their answers. Take your time. Do not feel rushed by anyone. You are the advocate for your loved one. Their comfort is the top priority, so get the answers you need to feel confident in your final choice.
Preserve Your Family's History
During this time, stories and memories become more precious than ever. Find simple ways to record and save these moments for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
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Some stories are worth writing down
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