HANDS AND HEARTS HOSPICE CORPORATION
Provider Information
- Address
- 34 WASHINGTON STREET, SUITE 100
WELLESLEY HILLS, MA 02481 - Medicare Certified Since
- April 29, 2024
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HANDS AND HEARTS HOSPICE CORPORATION compares to hospices nationwide.
13 minutes
of nurse care per routine home care day, on average
That is the 59th percentile among hospices nationally. The national median is about 12 minutes.
14
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13 min
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.9%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.4%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits73.1%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care22.2%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months0%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.1%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,994 · 14th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 86% of patients or more. Most hospices score above 90 percent.
- Pain screening98%
- Pain assessment94.3%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.5%
- Treatment preferences discussed98%
- Beliefs and values discussed90%
- Bowel care for patients on opioids95.7%
- All care steps completed86%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia57%
- Other conditions18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Support in Wellesley Hills
Hands and Hearts Hospice Corporation serves the Wellesley Hills community from their office on Washington Street. They focus on comfort, dignity, and quality of life for patients facing a terminal illness. Their team works closely with families to manage pain and provide emotional support during a difficult season. The goal is simple: to help your loved one stay peaceful and supported in their own home or a care facility. It is a big step to reach out for hospice care. But having the right team by your side makes a world of difference. They bring professional medical care and a kind touch to every visit. You do not have to walk this path alone. The team at Hands and Hearts is ready to help you navigate these complex choices with clear, honest answers. Their presence in Wellesley Hills provides a vital resource for neighbors in need of specialized end-of-life care.
About Hands and Hearts Hospice Corporation
This provider has been Medicare certified since April 29, 2024. That is a recent milestone that shows they have met federal health and safety standards. Families should know that Medicare certification means the government checks their care quality and business practices regularly. It is a sign of accountability. Being a newer provider, they are focused on building strong ties within the Wellesley Hills area. What most people do not realize is that all Medicare-certified hospices must follow the same core rules for patient care. This ensures you get a baseline level of support no matter which agency you choose. Hands and Hearts operates out of Suite 100 at 34 Washington Street. You can reach them at (617) 675-1900 to ask questions or set up a meeting. They are here to offer guidance on what hospice really looks like for your specific family situation. It is all about finding the right fit for your loved one.
Quality Ratings
Understanding Hospice Care in Wellesley Hills
Hospice is not about giving up. It is about choosing a different kind of care that puts comfort first. In Wellesley Hills, families have access to several hospice options, but the choice is very personal. You want a team that responds quickly when things change. The local landscape for care is quite robust, with many providers working to support our aging population. Most hospices provide a team including nurses, doctors, social workers, and spiritual counselors. They work together to address pain, but also to support the emotional needs of the whole family. That said, not every agency feels the same. Some are smaller, local teams like Hands and Hearts, while others are part of larger networks. You should look for someone who listens to your family's specific wishes. The right choice is the one that makes you feel heard, understood, and supported as you navigate these final months together.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a heavy task. Start by asking these questions to get a clear picture of how they operate. First, ask: "How quickly can a nurse get to our home if there is an emergency at night or on the weekend?" You need to know that help is available around the clock. Second, ask: "How does your team handle pain and other symptoms like anxiety?" You want to hear a clear plan for keeping your loved one calm and comfortable. Third, ask: "Can you tell me about the volunteers or support staff who will visit?" It is helpful to know who is coming into your home. And finally, ask: "How do you support the family after the patient passes away?" Many hospices offer grief counseling for months after the loss. These questions will help you see if a provider is a good match for your values and needs.
Preserving Your Family's Story
The stories, memories, and wisdom of your loved one are a precious gift. Taking time to record these moments can bring comfort to your whole family during this transition. We offer resources to help you save these stories for future generations.
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Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.