SERENITY HOSPICE, LLC
Provider Information
- Address
- 153 CORDAVILLE ROAD, SUITE 120
SOUTHBOROUGH, MA 01772 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 23, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SERENITY HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SERENITY HOSPICE, LLC compares to hospices nationwide.
13.4 minutes
of nurse care per routine home care day, on average
That is the 62nd percentile among hospices nationally. The national median is about 12 minutes.
28
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.4 min
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.9%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.4%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits44.3%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.8%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.5%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,110 · 45th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 52% of patients or more. Most hospices score above 90 percent.
- Pain screening95.9%
- Pain assessment100%
- Breathing difficulty screening98.6%
- Breathing difficulty treatment95.5%
- Treatment preferences discussed98.6%
- Beliefs and values discussed91.9%
- Bowel care for patients on opioids95.5%
- Visits in the last days of life52%
- All care steps completed85.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia60%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Southborough
Serenity Hospice, LLC provides comfort-focused care to families in Southborough, Massachusetts. Based out of their office on Cordaville Road in Middlesex County, they support patients facing life-limiting illnesses. Their team focuses on managing pain and improving daily quality of life. This means they help with physical needs, but they also offer emotional and spiritual support. It is a holistic approach to care. When a loved one needs extra help at home, this team steps in to provide comfort. They understand the local community and the specific needs of families in the area. Choosing the right hospice is a big decision for any family. Having a local provider like Serenity Hospice nearby can offer peace of mind during a difficult season. They focus on dignity and comfort above all else.
About SERENITY HOSPICE, LLC
Serenity Hospice, LLC operates as a for-profit provider. They have been Medicare certified since August 23, 2009. That is over 15 years of experience serving the community. What does this mean for your family? It means they have met federal standards for a long time. For-profit status simply describes how the organization is set up. It does not change the core mission of hospice care. Their main goal remains the same: keeping patients comfortable at home. They work closely with doctors to ensure the care plan is just right. You should know that all Medicare-certified hospices must follow strict rules. These rules protect patient rights and care quality. The thing is, every agency has a different personality. You should talk to them directly to see if their team feels like the right fit for your loved one's specific needs.
Quality Care Rating
Understanding Hospice Care in SOUTHBOROUGH
Hospice care in Middlesex County is designed to surround the patient with a team of experts. This team usually includes nurses, aides, social workers, and chaplains. They visit the home to check on the patient and support the family. The main goal is to stop hospital trips and focus on time spent together. Many people think hospice is only for the very last days of life. That is a common misunderstanding. Actually, patients can benefit from hospice services for months. The earlier a family starts, the more support they receive. This includes help with medicine, equipment, and emotional guidance. It is about making every day count. And it is about giving family members a chance to just be family again. You do not have to walk this path alone. There is a whole team waiting to help you through it.
What to Ask When Choosing a Hospice Provider
Choosing a provider feels overwhelming, but asking the right questions can clarify things. First, ask how quickly their team can get to your home in an emergency. You want to know they are available day and night. Second, ask how they handle pain management and symptoms. A good hospice team should have a clear plan for keeping your loved one comfortable. Third, ask how they support family caregivers. It is hard work, and you need to know you are not forgotten. Finally, ask about their experience with your loved one's specific condition. Every situation is different, and you deserve a team that understands those details. Do not be afraid to ask for clarity. These professionals are there to serve you. If a question feels important, it is important. Take your time to get the answers you need before making a final choice.
Preserve Your Family's Story
Your loved one's life is full of wisdom and memories that deserve to be kept safe. We can help you capture those precious stories for future generations to cherish.
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