ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE
Provider Information
- Address
- 1 EDGEWATER DRIVE, SUITE 103
NORWOOD, MA 02062 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 6, 2007
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 42 |
| Physicians | 3 |
| Volunteers | 96 |
120
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE compares to hospices nationwide.
8.5 minutes
of nurse care per routine home care day, on average
That is the 12th percentile among hospices nationally. The national median is about 12 minutes.
195
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.5 min
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits75.8%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care16.5%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.9%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care13.9%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.8%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)98th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,570 · 42nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 45.4% of patients or more. Most hospices score above 90 percent.
- Pain screening97.7%
- Pain assessment98.8%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.9%
- Beliefs and values discussed98.8%
- Bowel care for patients on opioids99.3%
- Visits in the last days of life45.4%
- All care steps completed95.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer31%
- Dementia8%
- Heart and circulatory disease13%
- Lung and respiratory disease8%
- Stroke26%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Norwood
AccentCare Hospice & Palliative Care of Massachusetts serves families in Norwood and the surrounding Norfolk County area. They provide end-of-life care focused on comfort and quality of life. The team helps patients manage symptoms while supporting their loved ones during a difficult time. Their office is located at 1 Edgewater Drive in Suite 103. This provider has been serving the community for many years. Choosing the right hospice is a very important decision for your family. Understanding what a provider offers can help you feel more at peace with your choice. Their mission is to provide care that respects the wishes of the patient and their family members every single day.
About ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE
This hospice provider is a for-profit organization. They have been certified by Medicare since December 6, 2007. This long history shows they have been part of the Medicare program for over 15 years. Families should know that Medicare certification means they must meet strict federal safety and quality rules. When you choose a hospice, you are choosing a partner for your loved one's final journey. It is helpful to know how long a provider has served your local area. You should feel comfortable asking them about their specific care plans. Their office in Norwood is ready to talk with you about your needs. They aim to provide support that honors the dignity of every patient they serve in the Norfolk County region.
Quality Overview
Understanding Hospice Care in NORWOOD
Hospice care is a special type of care for people with a life-limiting illness. It focuses on comfort rather than a cure. In Norwood, hospice care teams often include doctors, nurses, and social workers. They also offer chaplains and volunteers to help the whole family. The main goal is to keep the patient pain-free and comfortable in their own home. You can also get hospice care in a nursing home or an inpatient facility. Hospice teams visit you where you live to provide regular check-ins. They teach family members how to help with daily care tasks. This support helps reduce stress for everyone involved. You do not have to walk this path alone. Local hospice teams are trained to guide you through these tough moments with kindness and expert medical support.
What to Ask When Choosing a Hospice Provider
It is smart to ask many questions before you pick a hospice team. Here are a few things you should bring up during your first meeting:
- How quickly can a nurse get to my home if there is an emergency at night?
- How do you help manage pain and other difficult symptoms for the patient?
- What kind of emotional or spiritual support do you offer to the family?
- How often will a nurse or aide visit the patient each week?
Write down these questions so you do not forget them. Listen closely to the answers to see if they match your family's values. You deserve a team that listens to your concerns. Do not feel rushed to make a quick choice. Take the time you need to find the right fit for your loved one's care and your family's peace of mind.
Preserve Your Family Stories
Your loved one has a lifetime of stories and memories. Now is a perfect time to capture these precious moments to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.