HARBORSIDE HOSPICE OF MASSACHUSETTS, LLC
Provider Information
- Address
- 241 WINTER STREET, SUITE 201, P O BOX 930
HAVERHILL, MA 01831 - Ownership Type
- Other
- Medicare Certified Since
- January 29, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
29
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HARBORSIDE HOSPICE OF MASSACHUSETTS, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HARBORSIDE HOSPICE OF MASSACHUSETTS, LLC compares to hospices nationwide.
11 minutes
of nurse care per routine home care day, on average
That is the 35th percentile among hospices nationally. The national median is about 12 minutes.
40
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11 min
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.7%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits79.7%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.5%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.5%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,530 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening98.4%
- Breathing difficulty treatment97.4%
- Treatment preferences discussed95.7%
- Beliefs and values discussed91.7%
- Bowel care for patients on opioids98.1%
- Visits in the last days of life61.4%
- All care steps completed87.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer8%
- Dementia38%
- Heart and circulatory disease11%
- Lung and respiratory disease6%
- Stroke20%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Harborside Hospice of Massachusetts
Harborside Hospice of Massachusetts operates out of Haverhill. This provider is a freestanding hospice that offers end of life care for patients in the local area. They have provided medical support to the community since early 2018. The agency holds accreditation from CHAP. This organization checks that hospice providers meet strict standards for patient safety and high quality care. Finding the right support during this time is hard. This group aims to help families manage symptoms and maintain comfort at home. They have a team of 11 registered nurses and one licensed practical nurse on staff. It is a dedicated group of professionals. They work to serve people in Essex County with care and clear focus. Having a CHAP accredited provider gives you a sense of security during a difficult period.
About Harborside Hospice of Massachusetts
This agency is listed as an other ownership type. They have been certified by Medicare for over six years. Accreditation matters because an outside group reviews their work. CHAP looks at how the agency handles medical records and patient safety. That is why this accreditation matters to your family. It shows they follow national rules. They do not have doctors on staff as employees. Instead, they likely work with your own primary care doctor to manage your health plan. This is a common way for small, freestanding agencies to operate. You should ask how they coordinate with your personal physician. Understanding this link is vital for good care. Being a smaller team, they might offer a more personal touch. Check their recent quality scores to see how they perform compared to other local groups. You want a team that responds to your needs quickly and keeps you informed every step of the way.
Quality Performance
What Is Hospice Care Like in Haverhill?
Haverhill families have access to several hospice options. Hospice care here focuses on comfort rather than a cure for a terminal illness. The team visits you at home. They bring supplies, medicine, and support to your doorstep. This agency has a staff of 29 people total. This includes 11 registered nurses who lead the clinical care. They also have one licensed practical nurse. Having a large nursing staff helps them respond to patient needs. They work to keep pain under control. They also help family members learn how to provide care. Most care happens where the patient lives. This could be a private house or an assisted living facility. You should ask about their response time for emergency calls. Knowing they have enough staff to visit when you need them brings peace of mind to many families in the area.
What to Ask When Choosing a Hospice Provider
Choosing a team is a big decision. Start by asking how they handle pain management on weekends or nights. You need to know who answers the phone at 2:00 AM. Ask how often a nurse will visit your home. Some agencies visit once a week while others visit more often. You should also ask how they work with your regular doctor. A good team keeps your doctor in the loop. Ask about their experience with your specific health condition. It helps to know if they have seen similar cases before. Do they have volunteers who can sit with a patient? This is a great way to get extra support. Always ask for a copy of their most recent quality report. Look at the results for patient satisfaction. These answers will help you decide if they are the right fit for your needs.
Preserve Your Family History
Your loved one has a lifetime of stories that deserve to be remembered. We provide a simple way to record and share these memories with future generations.
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