OVERLOOK HOSPICE SERVICES
Provider Information
- Address
- 88 MASONIC HOME ROAD, DAVENPORT BLDG, 2ND FL
CHARLTON, MA 01507 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 9, 2005
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 1 |
19
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OVERLOOK HOSPICE SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OVERLOOK HOSPICE SERVICES compares to hospices nationwide.
14.1 minutes
of nurse care per routine home care day, on average
That is the 69th percentile among hospices nationally. The national median is about 12 minutes.
35
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.1 min
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.7%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life89%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.3%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.9%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.8%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice9.1%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,547 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51.2% of patients or more. Most hospices score above 90 percent.
- Pain screening92.6%
- Pain assessment98.3%
- Breathing difficulty screening98.8%
- Breathing difficulty treatment90.5%
- Treatment preferences discussed100%
- Beliefs and values discussed98.8%
- Bowel care for patients on opioids97.4%
- Visits in the last days of life51.2%
- All care steps completed86.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Dementia22%
- Heart and circulatory disease22%
- Lung and respiratory disease10%
- Stroke7%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Overview of Overlook Hospice Services
Overlook Hospice Services provides specialized end of life care for residents in Charlton, Massachusetts. This freestanding hospice team serves patients in Worcester County from their office on Masonic Home Road. They have offered these services to the community since November 2005. They operate as a non-profit organization focused on patient needs. Their team includes nine registered nurses and one licensed practical nurse. This specific staffing model helps them deliver care directly to those who need it most. Choosing a hospice provider is a major decision for your family. Understanding who they are and how long they have served the area can bring clarity to your search. Their long history in the region shows a steady commitment to hospice standards. You deserve to know these details as you look for the right support for your loved one during this time.
About Overlook Hospice Services
Overlook Hospice Services functions as a non-profit, freestanding hospice provider. Being non-profit means their primary goal is to reinvest resources back into their patient care programs. They have maintained Medicare certification for almost two decades. This certification requires them to meet strict federal rules for health and safety. You can find comfort knowing they have passed these checks since 2005. They operate with a staff of nineteen employees. These staff members work together to meet the needs of each patient. Their team includes trained nurses who manage pain and comfort. Having a dedicated staff helps ensure that care is consistent. When you look for a provider, you want to see that they have a stable team. Stability in staffing often leads to better communication between the hospice team and your family. This is how they support the people they serve in the local area.
What Is Hospice Care Like in Charlton?
Hospice care in Charlton focuses on comfort rather than a cure. It brings medical support directly to where the patient lives. This could be a private home or a care facility. The team at Overlook Hospice Services uses their nine registered nurses to visit patients. These nurses check on symptoms and adjust care plans as health changes. They also work with a licensed practical nurse to provide daily help. The team approach ensures that someone is always watching over the patient. You might wonder what happens after hours. Most hospice teams have an on-call system to answer your questions at any time. This means you do not have to wait for help when a problem comes up. Care in this area is personal and centered on the patient. It aims to make each day as peaceful as possible for everyone involved.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Start by asking how often a nurse will visit the home. You need to know who to call if an emergency happens at night. Ask about the types of support they offer for family members. It helps to understand how they manage pain and other symptoms. You can also ask if they have experience with the specific health condition of your loved one. Check if they provide equipment like hospital beds or oxygen. Ask how they handle medications and if they work with your current doctor. Good providers will answer these questions clearly and with patience. They should want you to feel informed about your options. Take your time to get the answers you need for your peace of mind.
Other Hospice Providers Nearby
METROWEST HOMECARE AND HOSPICE, AN AMEDISYS COMPAN
OLD COLONY HOSPICE, INC
CRANBERRY HOSPICE
LONGWOOD HOSPICE
VISITING NURSE & COMMUNITY CARE
COMPASSUS - GREATER WESTERN MASSACHUSETTS
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