OVERLOOK HOSPICE SERVICES
Provider Information
- Address
- 88 MASONIC HOME ROAD, DAVENPORT BLDG, 2ND FL
CHARLTON, MA 01507 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 9, 2005
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 1 |
19
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Overview of Overlook Hospice Services
Overlook Hospice Services provides compassionate end-of-life care in Charlton, Massachusetts. They focus on comfort, dignity, and support for families during a difficult season of life. Based at 88 Masonic Home Road, the team serves the Worcester County area with a commitment to high-quality care. It is a local resource for those who need medical and emotional help at home. They believe that every patient deserves peace and attention during their final months. That is the heart of their mission. Whether you are dealing with a new diagnosis or looking for long-term support, they are ready to step in. Their team works hard to make sure patients feel heard and cared for every single day. This is a big deal when you are searching for the right partner in care.
About Overlook Hospice Services
Overlook Hospice Services is a non-profit provider that has been Medicare certified since November 2005. That is nearly two decades of serving the Charlton community. Being non-profit often means the focus stays entirely on patient needs rather than corporate profits. And that matters. Families should know that they have a long track record of meeting federal standards. They have built a strong reputation in Worcester County over these many years. Choosing a hospice is a deeply personal decision. You want a team that feels like an extension of your own family. Overlook offers that kind of stability and care. They handle the medical details so you can focus on spending quality time with your loved one. It is all about making the remaining time as meaningful as possible for everyone involved.
High Quality Care
Understanding Hospice Care in Charlton
Hospice care is not about giving up. It is about choosing a different kind of path. In Charlton, you have access to teams that prioritize pain management and emotional support. The goal is to keep your loved one in their own home whenever possible. That is where people feel most comfortable. Most hospice providers in the Worcester area offer nurses, aides, and social workers who visit regularly. They also provide volunteers to sit with patients or help with chores. It is a team effort. You are never doing this alone. The beauty of hospice is that it surrounds the whole family, not just the patient. It provides peace of mind when things feel overwhelming. Understanding your options early on can make a world of difference for your family's future.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a big step. Start by asking how quickly a nurse can get to your home in an emergency. You need to know that help is available 24/7. Ask how they handle pain management and if they have a doctor on call at all times. Also, check how they support family members after a loss. Grief counseling is a key part of their job. Finally, ask if they have experience with your loved one's specific health needs. You want a team that is comfortable and experienced. If you feel uneasy, keep asking questions until you feel calm. It is your right to know exactly how they will care for your person. Do not be afraid to be direct. A good provider will appreciate your honesty and will be happy to answer everything clearly.
Preserve Your Family Stories
Your loved one has a lifetime of stories to share. We help you capture these precious memories in a simple way that your family can keep forever.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.