MAINEGENERAL COMMUNITY CARE
Provider Information
- Address
- 10 WATER STREET SUITE 307
WATERVILLE, ME 04901 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 18, 1989
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
37
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MAINEGENERAL COMMUNITY CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MAINEGENERAL COMMUNITY CARE compares to hospices nationwide.
13.8 minutes
of nurse care per routine home care day, on average
That is the 66th percentile among hospices nationally. The national median is about 12 minutes.
92
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.8 min
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits53.9%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28.2%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.4%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,983 · 23rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment99.5%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment97.8%
- Treatment preferences discussed98.8%
- Beliefs and values discussed98.6%
- Bowel care for patients on opioids96%
- Visits in the last days of life80.2%
- All care steps completed94.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer37%
- Dementia14%
- Heart and circulatory disease16%
- Lung and respiratory disease4%
- Stroke16%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Waterville
MaineGeneral Community Care provides hospice services to residents in Waterville, Maine. They focus on comfort, dignity, and peace for people facing a life-limiting illness. Choosing the right team makes a world of difference during a hard time. That is why they prioritize the needs of families above all else. This non-profit team works hard to support patients right where they live. They bring care directly to the home. It is a local service built on years of trust in the Kennebec area. You are not alone in this journey. Their staff is ready to help you navigate the path ahead with kindness and skill.
About MaineGeneral Community Care
MaineGeneral Community Care has served the community since 1989. That is over three decades of dedicated hospice experience. Being a non-profit organization means their primary goal is patient care rather than profit margins. They operate out of their office on Water Street in Waterville. Families should know that this provider holds a Medicare certification. This means they meet strict federal standards for quality and safety. What most people do not realize is that not all hospice agencies are the same. Some are for-profit, while others are non-profit like this one. Their long history of service shows a deep commitment to the people of Maine. You can feel confident knowing they have been a staple in the region for a very long time.
Exceptional Quality Ratings
Understanding Hospice Care in Waterville
Finding the right care in Kennebec County can feel overwhelming. The good news is that hospice is designed to be simple and supportive. It is not about giving up hope. It is about choosing a different kind of hope—the hope for comfort and time with loved ones. Many families wait too long to ask for help. But hospice can start as soon as a doctor says a condition is terminal. The goal is to manage pain and symptoms so the patient can focus on what matters most. That might be a quiet afternoon at home or a visit from a friend. Hospice teams in Waterville include nurses, aides, and social workers. They all work together as one team. And they are there to help you, too.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision. Here are a few questions that can help you get the right answers. First, ask how quickly they can respond to a sudden crisis at home. You need to know that help is just a phone call away, day or night. Second, ask how they help with emotional and spiritual needs. It is not just about the body. The heart needs care, too. Third, ask how they involve the family in the plan of care. You should always feel like a partner in the process. Lastly, ask about their experience with your specific diagnosis. Some teams have special training for certain conditions. Do not be afraid to ask these questions. It is your right to know.
Preserve Your Family's Unique Story
Every person has a lifetime of stories that deserve to be remembered. We help you capture those memories so they can be shared for generations to come. It is a simple way to honor a life well-lived.
Start Preserving MemoriesOther Hospice Providers Nearby
MAINEHEALTH HOME HEALTH AND HOSPICE
AFFINITY CARE OF MAINE, LLC
ANDWELL HEALTH PARTNERS
CONSTELLATION HOSPICE, CONSTELLATION HEALTH SERVIC
HOSPICE OF SOUTHERN MAINE
COMPASSUS - GREATER MAINE
Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.