MAINEGENERAL COMMUNITY CARE
Provider Information
- Address
- 10 WATER STREET SUITE 307
WATERVILLE, ME 04901 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 18, 1989
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
37
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MAINEGENERAL COMMUNITY CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MAINEGENERAL COMMUNITY CARE compares to hospices nationwide.
13.8 minutes
of nurse care per routine home care day, on average
That is the 66th percentile among hospices nationally. The national median is about 12 minutes.
92
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.8 min
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits53.9%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28.2%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.4%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,983 · 23rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment99.5%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment98%
- Treatment preferences discussed99.3%
- Beliefs and values discussed99.1%
- Bowel care for patients on opioids95.9%
- Visits in the last days of life80.2%
- All care steps completed95.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer37%
- Dementia14%
- Heart and circulatory disease16%
- Lung and respiratory disease4%
- Stroke16%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About MaineGeneral Community Care
MaineGeneral Community Care provides hospice services for families in Waterville, Maine. This organization has a long history of service, dating back to their first Medicare certification in 1989. They hold accreditation from the Joint Commission. This group sets high standards for safety and quality in medical care. It shows they meet strict rules for how they treat patients. You can find their office on Water Street. They focus on serving the Kennebec County area with a team of 37 employees. This includes 16 registered nurses who help manage symptoms and comfort. They operate as a non-profit organization. That is a clear sign they reinvest their earnings into care. Families often want to know who is behind the care they receive. Choosing a provider with a long local history can bring peace of mind to many people during a difficult time.
Provider Details
The Joint Commission accreditation serves as a badge of quality. It means an outside group checked their work against tough rules. These experts look at everything from medicine storage to infection control. It is how they ensure safety stays at the front of every visit. This provider has served the community since the late eighties. They have stayed in the Medicare program for over thirty years. That kind of longevity speaks for itself. Being a non-profit means their primary goal is the health of the patients they serve. You should look for these signs of stability when you compare options. Their team includes a mix of staff members dedicated to home health and end of life support. It is a good idea to ask how their nurses coordinate with your own doctor. They work to keep you informed at every step of the process.
Quality Summary
What Is Hospice Care Like in WATERVILLE?
Hospice care in Waterville focuses on comfort rather than a cure. The team comes to your home or current living space. They bring medical supplies and equipment to make things easier. A group of 16 registered nurses leads this effort here. They work with doctors to control pain and other hard symptoms. You also get support from social workers and other staff members. They help with the emotional side of being sick. Most people do not realize that hospice is a team sport. It is not just about the medicine. It is about how the whole family handles the change. You can expect regular visits from the nursing staff. They monitor your status and adjust the plan as things shift. The goal is to keep you at home where you feel most at ease. That is the point of good hospice care.
What to Ask When Choosing a Hospice Provider
You should speak with several providers before you decide. Start by asking how they handle pain management at night or on weekends. It is good to know who you call when a crisis happens. Ask how they keep your family doctor in the loop about your care. You also want to know how many nurses they have on staff. Ask if they have enough people to visit as often as you might need. Check if they have experience with your specific diagnosis. Some providers focus on certain conditions more than others. Ask what happens if your needs change suddenly. You want to be sure they have the resources to help you stay comfortable. Do not feel bad about asking tough questions. You deserve clear answers about how they will help you and your loved ones.
Keep Family Memories Alive
Your family history is a gift that deserves to be kept safe for future generations to enjoy.
Preserve StoriesOther Hospice Providers Nearby
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MAINEHEALTH HOME HEALTH AND HOSPICE
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