CARETENDERS HOSPICE
Provider Information
- Address
- 3701 ALGONQUIN RD, STE 100
ROLLING MDWS, IL 60008 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 26, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Physicians | 1 |
| Volunteers | 0 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARETENDERS HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARETENDERS HOSPICE compares to hospices nationwide.
15.7 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
37
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.7 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.5%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.9%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits52.3%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,468 · 83rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 70.4% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment97.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life70.4%
- All care steps completed98.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia32%
- Heart and circulatory disease21%
- Lung and respiratory disease13%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Caretenders Hospice
Caretenders Hospice serves families in Rolling Meadows, Illinois. This provider offers end-of-life care options from their office on Algonquin Road. They earned accreditation from the Accreditation Commission for Health Care. This group helps patients manage symptoms while focusing on comfort and quality of life during a difficult time. They have been certified by Medicare since late 2015. Their team works in Cook County to support local residents who need specialized medical care at home or in a facility. Having accreditation shows they meet national standards for safety and performance. It is a sign of a commitment to high-quality care. Families often feel better knowing a team has passed these outside reviews. They provide care for patients in the area who need help with complex medical needs. Their focus remains on the person rather than just the disease. That approach makes a difference for everyone involved in the care plan.
Provider Details
Caretenders Hospice operates as a for-profit provider. They maintain a team of 13 employees to support their patients. This staff includes five registered nurses who handle clinical needs and one physician who oversees medical decisions. The Accreditation Commission for Health Care reviews their work to ensure they follow strict rules. This group checks that the agency follows safety and care guidelines. They look at how the agency manages records and trains their staff. This process helps keep the quality of care high for all patients. You should know that this agency has a long history of serving the community since 2015. They do not currently have volunteers on their roster. Every patient receives care from trained professionals who focus on symptom relief. They aim to keep patients comfortable in their own homes. This helps families stay together during the final stages of life. Having a clear plan is good for everyone.
Quality Performance
What Is Hospice Care Like in ROLLING MDWS?
Hospice care in this part of Illinois focuses on comfort and dignity. The team at Caretenders Hospice includes five registered nurses and one doctor. These experts work together to manage pain and other symptoms. They visit patients where they live to provide needed support. Nurses play a big role in checking on the patient each day. They also teach family members how to help with daily tasks. This setup allows the patient to stay in a familiar place. It also gives the family more time to focus on being together. The goal is to make each day as peaceful as possible. You can expect regular visits to ensure the care plan works for your loved one. They adjust the plan if the needs of the patient change over time. This flexibility is a big help. It keeps the focus on the person and their specific wishes throughout the process.
What to Ask When Choosing a Hospice Provider
You have choices when selecting a hospice team. Ask these questions to find the right fit for your family. First, ask how quickly a nurse can arrive if a problem happens at night or on the weekend. Second, ask how the team manages pain and keeps the patient comfortable. Third, ask what support they offer to family members who are grieving. Finally, ask if they have experience with the specific condition your loved one has. You might also ask how they communicate changes to the family. Good providers will answer these questions clearly and with kindness. Take your time to get the answers you need. You deserve to feel confident in your choice. Talk to the staff about what matters most to your family. They should listen to your concerns with care. Do not feel rushed to make a decision before you have all the facts.
Preserve Your Family Stories
Capture the memories and wisdom of your loved ones to keep their legacy alive for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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BLESSING HOSPICE
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HEARTLAND HOSPICE (FRANKFORT)
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