HEARTLAND HOSPICE (FRANKFORT)
Provider Information
- Address
- 20960 S FRANKFORT SQUARE ROAD, UNIT C
FRANKFORT, IL 60423 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 30, 2004
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Volunteers | 5 |
28
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (FRANKFORT) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2012.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (FRANKFORT) compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
37
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.6%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits63.7%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.9%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,632 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.2% of patients or more. Most hospices score above 90 percent.
- Pain screening98.0%
- Pain assessment100%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment91.8%
- Treatment preferences discussed99.3%
- Beliefs and values discussed98.0%
- Bowel care for patients on opioids96.9%
- Visits in the last days of life67.2%
- All care steps completed92.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer10%
- Dementia34%
- Heart and circulatory disease23%
- Stroke18%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice (Frankfort)
Heartland Hospice serves families in Frankfort, Illinois. This provider offers end of life care services to support patients in their own homes. They hold a CHAP accreditation, which shows they meet high standards for safety and care. The team works hard to keep patients comfortable at home. They have provided these services to the community since 2004. This long history shows they have deep experience in the local area. Many families choose them for their commitment to quality. The team includes 28 employees who work together to help patients every day. You can reach them at their Frankfort Square Road location. They are ready to talk about the care your loved one needs right now.
About Heartland Hospice (Frankfort)
This hospice operates as a for profit provider. Medicare has certified this location since 2004. They maintain an accreditation from CHAP, which is a national group that checks if hospice agencies follow strict rules. This group reviews how agencies manage care and keep records. It is a sign of a well run office. Families should know that this provider employs 8 registered nurses and 5 volunteers. These team members bring different skills to the care plan. The nurses handle medical needs while volunteers often provide companionship or help with daily tasks. Having a full team ensures that someone is always ready to assist. You can ask them how their team works together to support your specific needs. They focus on clear communication with every family they serve. That helps everyone stay on the same page during a difficult time.
Quality Performance
What Is Hospice Care Like in FRANKFORT?
Hospice care in Will County focuses on comfort for the patient. The goal is to manage pain and help the family during the final months. Heartland Hospice (Frankfort) provides this care in your own home. Their team of 28 staff members includes 8 registered nurses who visit regularly. They also have 5 volunteers who offer extra support. The team meets to discuss the best way to keep the patient at peace. They offer physical care and emotional help. You can expect them to explain every step of the process clearly. Most care happens where the patient feels safest. That is often their own bedroom or living room. The staff stays in close touch with the family doctor to adjust the plan as needed. They make sure the patient stays comfortable through every stage of their care.
What to Ask When Choosing a Hospice Provider
Choosing a provider is a big decision for your family. You should ask questions that help you understand how they work. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask how often the staff will visit the patient during a typical week. You should also ask how they help family members cope with the stress of caregiving. Do they offer meetings or phone support for the family? It is also good to ask how they handle changes in pain or symptoms. A clear answer helps you feel ready. Do not feel rushed when you talk to them. You deserve to have all your questions answered fully before you start care. Take your time to find the right fit for your loved one.
Preserve your family stories
Capture the life lessons and memories of your loved ones while you still can.
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