GENTIVA I
Provider Information
- Address
- 800 ENTERPRISE DRIVE, SUITE 111
OAK BROOK, IL 60523 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 12, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 14 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
30
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA I reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA I compares to hospices nationwide.
11.7 minutes
of nurse care per routine home care day, on average
That is the 43rd percentile among hospices nationally. The national median is about 12 minutes.
184
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.7 min
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.4%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits27%
Ranks better than about 82% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.2%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,614 · 77th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia39%
- Heart and circulatory disease25%
- Lung and respiratory disease7%
- Stroke7%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA I
GENTIVA I provides specialized end-of-life care for families in Oak Brook, Illinois. Located at 800 Enterprise Drive, they serve the DuPage County area with a focus on comfort and support. Choosing the right hospice is a major decision for any family. It is about finding a team that understands your unique needs during a difficult time. This provider offers a full range of hospice services designed to help patients live their final days with dignity. They prioritize medical care, emotional support, and spiritual guidance for both the patient and their loved ones. If you are in the Oak Brook area, this location is a key resource for your end-of-life planning. The goal is always to keep the patient as comfortable as possible in their own home or a setting they choose. That is the true heart of hospice care.
About GENTIVA I
GENTIVA I has been a Medicare-certified provider since March 12, 2003. Being in the industry for over two decades shows they have significant experience with hospice regulations. This facility operates as a for-profit organization. Some families prefer non-profit options, but for-profit providers often bring robust resources and standardized care models to the table. The thing is, the ownership structure is just one piece of the puzzle. You should always look at the quality ratings and how the staff interacts with your family. Because they have been certified for so long, they have been through many reviews by federal agencies. This means they are well-versed in the high standards required by Medicare. When you talk to them, ask about their specific team structure and how they handle after-hours calls. It helps to understand exactly who will be walking through your door to provide support.
Quality Performance Summary
Understanding Hospice Care in OAK BROOK
Hospice care in Illinois is designed to offer a safety net for families facing a terminal illness. In DuPage County, there are several providers available, but the quality of care can vary quite a bit. That is why looking at the CMS data is so helpful. It gives you an objective look at how a provider performs compared to others. Most people do not realize that hospice is not just about the final days of life. It is actually about improving the quality of life for as long as possible. Many patients choose to start hospice care earlier than they think. This allows the team to build a real bond with the family. And that bond makes a huge difference when things get tough. You have the right to choose the provider that feels like the best fit for your loved one's specific needs.
What to Ask When Choosing a Hospice Provider
Asking the right questions can give you peace of mind. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You should also ask about their staff-to-patient ratio. It is good to know if you will have the same nurse most days or if it will change often. Consistency is key for building trust. Another important question is how they handle pain management and symptoms. You want to be sure they have a clear plan to keep your loved one comfortable. Lastly, ask how they support the family after the patient passes away. Grief support is a standard part of hospice, but every agency does it differently. Don't be afraid to ask these questions directly. A good provider will be happy to answer them clearly and with kindness.
Preserving Your Family's Story
During this time, memories become even more precious. We offer tools to help you record and save the stories that define your family's history for future generations.
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