DOVER HOSPICE IL CHICAGO METRO, LLC
Provider Information
- Address
- 3333 75TH STREET
WOODRIDGE, IL 60517 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 21, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 41 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what DOVER HOSPICE IL CHICAGO METRO, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how DOVER HOSPICE IL CHICAGO METRO, LLC compares to hospices nationwide.
14.5 minutes
of nurse care per routine home care day, on average
That is the 72nd percentile among hospices nationally. The national median is about 12 minutes.
23
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.5 min
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends3%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.1%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits50%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care16.7%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,610 · 83rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 73.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment91.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed98.1%
- Bowel care for patients on opioids100%
- Visits in the last days of life73.6%
- All care steps completed94.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia54%
- Heart and circulatory disease19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Dover Hospice IL Chicago Metro, LLC
Dover Hospice IL Chicago Metro, LLC provides end-of-life care for families in Joliet, Illinois. They work out of their office on Houbolt Road to support those facing a life-limiting illness. Their team helps patients manage pain while keeping them comfortable at home. They believe in dignity and peace for every person they serve. Hospice is not just about medical care, though. It is about supporting the whole family during a very hard time. This team focuses on the specific needs of the Will County area. They show up when you need them most. That is the core of their mission. Whether you are at home or in a facility, they aim to make each day count. Choosing the right provider is a big step for your loved one. This team is ready to walk that path with you.
About Dover Hospice IL Chicago Metro, LLC
This provider operates as a for-profit organization in the Chicago metro region. They have been Medicare certified since July 21, 2020. That means they meet the federal standards set for hospice care across the country. Being certified is a baseline, but the quality of care can vary quite a bit between providers. You should know that for-profit status simply describes how the business is set up. It does not tell you the whole story about their daily care. The thing is, you want to look at their track record. They have served the Joliet community for a few years now. They have built a presence in Will County that families can look into. You should feel free to ask them about their staff and how they handle after-hours calls. A good provider will be open and honest about how they operate. They should make you feel heard and respected from day one.
Quality Care Rating
Understanding Hospice Care in Joliet
Joliet has several hospice options, but finding the right fit takes a little time. Many families in Will County find that hospice care changes their quality of life for the better. It brings a team of nurses, aides, and social workers directly to your door. The goal is simple. They want to keep your loved one comfortable and pain-free. Most people don't realize that hospice can start sooner than you think. You do not have to wait until the very end. Early care helps with symptoms and offers emotional support for everyone involved. It is a resource that is there to help you breathe a bit easier. And honestly, having that extra support system can make a world of difference. You are not meant to do this alone. Local teams are trained to navigate the specific needs of the Joliet community. Use them as your partners in this journey.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel like a heavy task. But you have the power to ask questions that matter. Start by asking how quickly a nurse can get to your home if an urgent need arises. That is a big deal. You should also ask how they handle pain management and what specific support they offer for family caregivers. It helps to know if they provide volunteers for companionship or respite care. Ask about their staff turnover, too. A stable team often provides better care for the patient. Finally, ask what their plan is for after-hours support on weekends or holidays. You need to know that someone is always there to answer your call. Trust your gut during these talks. If a provider feels right, it usually is. Keep these questions in your pocket when you call around.
Keep Your Family Stories Alive
This time is precious. We can help you record and save the stories that define your family history before they are lost to time.
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Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.