CREST HOME HEALTH AND HOSPICE, LLC
Provider Information
- Address
- 2100 NORTHWEST BLVD STE 120
COEUR D'ALENE, ID 83814 - Ownership Type
- Other
- Medicare Certified Since
- August 27, 2007
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
| Volunteers | 2 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CREST HOME HEALTH AND HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CREST HOME HEALTH AND HOSPICE, LLC compares to hospices nationwide.
9.5 minutes
of nurse care per routine home care day, on average
That is the 20th percentile among hospices nationally. The national median is about 12 minutes.
11
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.5 min
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life87.8%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits52.9%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months56%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,043 · 51st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 54.8% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life54.8%
- All care steps completed98.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia21%
- Other conditions37%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Crest Home Health and Hospice
Crest Home Health and Hospice serves families in Coeur d'Alene, Idaho. They provide end of life care for those who need comfort and support. The team holds a Medicare certification that began back in 2007. They work hard to keep patients comfortable at home. This provider is a freestanding hospice that focuses on your loved one. Finding the right care is a big step for any family. That is why we look at the numbers. They offer expert care in Kootenai County and the surrounding areas. You deserve a team that listens to your needs every single day.
About Crest Home Health and Hospice
This provider operates under an other ownership structure rather than being part of a larger hospital system. They have been certified by Medicare since August 2007. That is over 15 years of service in the community. Certification means they follow strict federal rules to keep patients safe. Here is the thing. These rules ensure that families get high quality care when they need it most. The staff includes two registered nurses and one licensed practical nurse. They also have two physicians on the team. Two volunteers help round out the support they provide to families. You want a team that works well together. It makes a difference in how your loved one feels. Their long history shows they are a stable partner for your family during a difficult time.
Understanding Hospice Care in Coeur d'Alene
Hospice care is about living each day with comfort and dignity. In Coeur d'Alene, you have options for this kind of support. Most families choose a local provider to stay close to home. The team at this location is small but focused. With eight total employees, they can offer personal attention to every patient. You will find two registered nurses and a licensed practical nurse on staff. Plus, two physicians oversee the medical side of things. This small team size can be a good thing. It often means you see the same faces during each visit. Consistency helps build trust between the family and the hospice staff. And that is what matters most when you are caring for a loved one at home. You should feel like they are part of your extended family.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a heavy decision for any family. You should feel free to ask questions until you feel calm. Start by asking how often a nurse will visit your home. You should also ask how the team handles pain and other symptoms at night. It is smart to ask who you call if there is an emergency after hours. Do not be afraid to ask about their volunteer services. Some providers offer extra help like errands or sitting with a patient. Ask them how they help families cope with grief after a loss. These answers will help you see if they are the right fit. Take your time with this search. You have the right to get the best care possible for your family member.
Other Hospice Providers Nearby
AUBURN CREST HOSPICE
ADVANCED HOME CARE AND HOSPICE OF COEUR D'ALENE
GENTIVA HOSPICE
HOSPICE VISIONS
HOSPICE OF NORTH IDAHO
BLUEBIRD HOSPICE
Helpful Guides for Families
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.