GENTIVA
Provider Information
- Address
- 105 JIM MASON COURT, STE100
WARNER ROBINS, GA 31088 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 6, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 2 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
47
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.2%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits36.4%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.6%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.4%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.8%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.3%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,499 · 42nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment99.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life67.9%
- All care steps completed98.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia25%
- Heart and circulatory disease26%
- Lung and respiratory disease14%
- Stroke7%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About GENTIVA in Warner Robins
GENTIVA serves families in Warner Robins, Georgia from their office on Jim Mason Court. This hospice provider offers care for patients with life-limiting illnesses. They hold accreditation from the Community Health Accreditation Partner, or CHAP. This means an outside group checked their work to see if it meets high standards. Families often look for this mark of quality when picking a care team. The team focuses on comfort and support for the patient and their loved ones. They have served the area since 1997. Choosing a provider is a big decision for any family. You want a team that follows clear rules and holds themselves to a high bar. GENTIVA has operated in this community for many years. They work to meet the needs of people in Houston County. Their history shows they have been part of the local healthcare system for a long time.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They have been certified by Medicare since 1997. This long history shows they understand how to manage care under federal rules. The accreditation from CHAP matters because it proves they meet national benchmarks for safety. Independent groups visit the office to check their records and patient care practices. Most families value this extra layer of oversight. The staff includes twenty employees. Nine of these are registered nurses who provide direct medical support. They do not have licensed practical nurses on staff. They also work with two volunteers who help with other needs. It is helpful to know who will be on your care team. You can ask how these nurses work with your doctor. Understanding the staff mix helps you plan for your loved one. This provider meets the standards required for Medicare certification. That is a clear sign they follow established medical guidelines.
Quality of Care
What Is Hospice Care Like in Warner Robins?
Hospice care in Warner Robins focuses on comfort when a cure is no longer the goal. It brings medical care and emotional support to the patient. Most care happens where the person lives. The GENTIVA team provides these services using nine registered nurses. These nurses visit to manage pain and other symptoms. They also help explain what to expect as the illness moves forward. Two volunteers are also part of the team to offer extra support. This group works together to make sure the patient stays comfortable. They coordinate with your family to create a plan that fits your daily life. The goal is to keep the patient at home for as long as possible. Many families find that having these nurses visit makes a hard time easier to manage. You are the main partner in this care. The team listens to what you need every single day.
What to Ask When Choosing a Hospice Provider
Asking the right questions helps you feel confident in your choice. You should meet with the team before you sign any paperwork. First, ask how quickly a nurse can get to your home if a crisis happens. You also need to know how they handle pain management at night or on weekends. Ask who will be your main contact person when you have a question. It is also good to ask how they support family members who are grieving. You might want to know how often a nurse will visit. Do not be afraid to ask for details about their experience with your specific needs. Every family situation is different. You deserve clear answers that put your mind at ease. Take notes during your talk so you can compare your options later. A good provider will be happy to answer all your questions with patience.
Preserve Your Family Stories
During this time, you may find comfort in saving the memories and stories of your loved ones. We offer tools to help you record these moments for future generations.
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GENTIVA
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