REGENCY SOUTHERNCARE
Provider Information
- Address
- 3730 WASHINGTON RD, SUITE 100
AUGUSTA, GA 30907 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 7, 2006
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 65 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 68 |
158
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what REGENCY SOUTHERNCARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how REGENCY SOUTHERNCARE compares to hospices nationwide.
12.4 minutes
of nurse care per routine home care day, on average
That is the 52nd percentile among hospices nationally. The national median is about 12 minutes.
543
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.4 min
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.5%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.7%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits36.9%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.4%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.3%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.5%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.5%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,073 · 75th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment99.4%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment99.5%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.3%
- Visits in the last days of life65.2%
- All care steps completed99.0%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia20%
- Heart and circulatory disease29%
- Lung and respiratory disease17%
- Stroke12%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Regency SouthernCare in Augusta
Regency SouthernCare provides hospice services to families throughout the Augusta area. This facility operates as a freestanding hospice provider and maintains accreditation from CHAP. Their team works out of their office on Washington Road to support patients in their homes or care settings. They have served the community since 2006. This long history shows a steady presence in the Richmond County region. Choosing a hospice provider is a big decision for any family. You want to know the team has the right training and standards to help your loved ones stay comfortable. This provider offers care centered on the needs of the patient. They are ready to answer your questions about how end of life care works in Georgia.
About Regency SouthernCare
Regency SouthernCare operates as a for-profit hospice organization. They have held Medicare certification for nearly two decades. This provider holds accreditation from the Community Health Accreditation Partner, known as CHAP. CHAP sets high standards for how a hospice team delivers care to patients. They check that the agency follows strict safety rules and keeps clear health records. That matters because it gives families a clear sign of quality oversight. The agency employs 158 staff members, including 65 registered nurses and three licensed practical nurses. They also work with 68 volunteers who offer support to patients and their families. Having a large team often helps a provider respond to urgent needs faster. You should ask how their nurses and volunteers coordinate to ensure your loved one has consistent care every day of the week.
Quality Overview
What Is Hospice Care Like in Augusta?
Hospice care in Augusta focuses on comfort and dignity for patients facing a serious illness. The team manages pain and symptoms so the patient can spend more time with their family. In this area, hospice agencies provide care wherever the person calls home. This could be a house, an apartment, or a nursing facility. Regency SouthernCare uses a team approach to cover these needs. Their staff includes a large group of registered nurses who lead the clinical side of care. They also rely on volunteers to provide company and emotional support. This mix of clinical experts and volunteers helps create a circle of care around the patient. If you need specific help with medication or daily tasks, the hospice team plans those steps with you. They aim to make each day as peaceful as possible for everyone involved.
What to Ask When Choosing a Hospice Provider
You should feel confident in your choice of care. Start by asking how the team handles pain management at night or on weekends. It is good to know if a nurse is available by phone 24 hours a day. Ask how often a nurse will visit your loved one at home. You can also ask how they involve the family in the daily care plan. Ask if the agency has experience with the specific condition your loved one has. Check if their volunteers are trained to provide respite time for primary caregivers. Finally, ask for a clear explanation of what Medicare covers and what costs might fall on the family. Good providers explain these things clearly so you are not left guessing. Do not feel rushed to pick a provider before you have all your questions answered.
Preserving Your Family Stories
During this time, memories are more precious than ever. Learn simple ways to record and save the stories that define your family history.
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