HEARTLAND HOSPICE (JACKSONVILLE)
Provider Information
- Address
- 8130 BAYMEADOWS WAY W STE 201
JACKSONVILLE, FL 32256 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 15, 2007
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 1 |
42
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (JACKSONVILLE) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (JACKSONVILLE) compares to hospices nationwide.
11.2 minutes
of nurse care per routine home care day, on average
That is the 38th percentile among hospices nationally. The national median is about 12 minutes.
81
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.2 min
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits72%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.1%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)89th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,661 · 17th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 54% of patients or more. Most hospices score above 90 percent.
- Pain screening99.5%
- Pain assessment99.7%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment99.3%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life54%
- All care steps completed98.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia10%
- Heart and circulatory disease12%
- Lung and respiratory disease14%
- Stroke26%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Jacksonville
Heartland Hospice serves families across the Jacksonville, Florida area from their office on Baymeadows Way. This team provides compassionate end-of-life care focused on comfort and dignity for patients facing a life-limiting illness. They offer medical, emotional, and spiritual support to both the patient and their loved ones. Whether at home or in a facility, the goal is to improve the quality of each day. Choosing the right hospice is a major decision for any family. That is why having a local provider with a clear track record matters so much. You want a team that truly listens to your needs during a tough time. Heartland Hospice has been a part of the Jacksonville community for many years, working to ensure that patients receive the specialized attention they deserve when it matters most.
About HEARTLAND HOSPICE (JACKSONVILLE)
Heartland Hospice operates as a non-profit organization in Duval County. They have been Medicare certified since November 15, 2007, which shows they have served this area for over fifteen years. Being non-profit often means the focus stays strictly on patient care rather than profits. This is a big deal when you are looking for a partner in care. Medicare certification means they meet strict federal standards for safety and service. They are required to undergo regular reviews to keep this status active. Families should know that this provider maintains a consistent presence in Jacksonville. They work closely with local doctors and hospitals to create a smooth transition into hospice care. You can trust that they follow national guidelines while providing care in your own backyard. It is all about making sure the patient stays comfortable and safe at home.
Quality Care Highlights
Understanding Hospice Care in JACKSONVILLE
Finding the right care in a large city like Jacksonville can feel overwhelming. There are many providers, but they all offer different strengths. Hospice care is not just about medical equipment or medicine. It is about a team approach that includes nurses, social workers, and chaplains. The thing is, most families do not realize that hospice can be provided wherever the patient calls home. This includes private houses, assisted living centers, or nursing homes. Jacksonville has a wide network of support, and local providers like Heartland Hospice know how to navigate this system well. They work to coordinate with your existing doctors to make sure no one is left out of the loop. If you are worried about the process, remember that hospice is meant to be flexible. It changes as the patient’s needs change, keeping the focus on peace and comfort every step of the way.
What to Ask When Choosing a Hospice Provider
Do not be afraid to ask direct questions when you interview a hospice team. You need to feel confident in your choice. Start by asking how quickly a nurse can get to your home if a crisis happens at night or on a weekend. That response time is vital for your peace of mind. You should also ask how they handle pain management and if they have a specific plan for your loved one. Ask how the team will communicate with your family about changes in the patient's condition. It is also smart to ask what kind of support they offer to family members after a loss. These questions help you see if their values match your own. Take your time with this. You are looking for a partner who will walk beside you and offer real help when things get difficult.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories and wisdom to share. Capturing these memories can be a meaningful way to honor their life and preserve your family history for years to come.
Start Preserving MemoriesOther Hospice Providers Nearby
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PEOPLES HOSPICE AND PALLIATIVE CARE OF FLORIDA LLC
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