CUSTOMCARE HOSPICE & PALLIATIVE CARE INC
Provider Information
- Address
- 6320 VAN NUYS BLVD, SUITE 403
VAN NUYS, CA 91401 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 15, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of March 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CUSTOMCARE HOSPICE & PALLIATIVE CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Hospice and Palliative Care in Van Nuys
CustomCare Hospice & Palliative Care Inc serves patients in Van Nuys, California. The team provides hospice and palliative care services to support families in Los Angeles County. They focus on comfort and quality of life for those with serious health needs. The provider is based at 6320 Van Nuys Blvd, Suite 403. Their office is ready to help families navigate end-of-life care journeys. They offer a team-based approach to manage pain and symptoms effectively. Families can reach them by calling (818) 582-8186 to learn more about their care plans. Choosing the right provider is a vital step for your loved one's comfort. This team works to ensure that every patient feels heard and respected. They aim to provide meaningful support during difficult times for the whole family.
About CustomCare Hospice & Palliative Care Inc
CustomCare Hospice & Palliative Care Inc is a for-profit hospice provider. They have been Medicare certified since January 15, 2020. Medicare certification means they meet federal standards for health and safety. This is a key detail for families looking for reliable care options. Being a for-profit agency, they operate with a specific business model. It is important to ask how they invest in patient comfort and staff training. Their status as a certified provider shows they follow strict rules for care delivery. Families should feel confident asking about how their services work in practice. The agency maintains an office in the heart of Van Nuys for easy access. Understanding their history helps you make an informed choice for your loved one. They are committed to providing care that aligns with your family's personal goals and values.
Understanding Hospice Care in Van Nuys
Hospice care in Los Angeles County focuses on comfort instead of a cure. The goal is to improve the daily life of the patient. It helps manage pain and other symptoms that cause distress. Many families in Van Nuys look for local providers who understand their community. A good hospice team includes doctors, nurses, and social workers. They also offer spiritual support and grief counseling for the family. Hospice is not just for the final days of life. It can start as soon as a doctor says it is needed. Early care often provides the best comfort for the patient. You can receive care at home or in a facility. The main priority is always the peace and dignity of your loved one. Talk to your doctor about when hospice might be the right choice for your family.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for any family. You should feel comfortable asking questions before you sign any paperwork. Here are a few important things to consider:
- How quickly can a nurse arrive if there is an emergency?
- What specific services do you offer to support family caregivers at home?
- How does your team handle pain management and symptom control?
- Can you explain the role of the volunteers and social workers on your team?
Take your time to talk with the staff at each agency you consider. Pay attention to how they answer your questions. You want a team that listens to your concerns with kindness. A good provider will be open and honest about what they can do for you. Trust your instincts when you meet with them.
Preserve Your Family Stories
Your loved one's life is full of beautiful memories. We offer tools to help you capture and save these stories for future generations.
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