EXCEPTIONAL HOSPICE CARE
Provider Information
- Address
- 818 N. MOUNTAIN AVE.
UPLAND, CA 91786 - Medicare Certified Since
- April 17, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how EXCEPTIONAL HOSPICE CARE compares to hospices nationwide.
6
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 69.0% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment77.5%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed69.0%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia44%
- Heart and circulatory disease36%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Exceptional Hospice Care in Upland
Exceptional Hospice Care serves families in Upland, California. They operate out of their office on North Mountain Avenue in San Bernardino County. This provider earned their Medicare certification on April 17, 2023. They offer specialized end-of-life support services for patients who choose comfort and quality of life. Hospice care is a team effort. It brings doctors, nurses, and aides together to manage pain and symptoms at home. Their goal is to help your loved one stay comfortable in their own space. Choosing a local team makes visits easier and faster. This provider is ready to talk about how they can support your specific needs today.
About Exceptional Hospice Care
This provider has held Medicare certification since the spring of 2023. Medicare certification means the agency meets federal rules for safety and care standards. These rules cover everything from how they hire staff to how they manage patient records. You should know that certification is a baseline requirement for any provider taking Medicare insurance. It ensures they follow a set of national rules. Families should look at these standards as a starting point for their own research. You have the right to ask how they handle emergencies after hours. You can also ask about their process for checking in with your family doctor. Getting clear answers helps you feel more prepared. Always verify their current standing with the local Medicare office if you have concerns. Knowledge is power.
Quality Ratings Update
What Is Hospice Care Like in Upland?
Hospice care in Upland focuses on comfort in your own home. The team comes to you. They bring medical equipment, medicine, and emotional support to your front door. Most hospice teams include a nurse, a social worker, and a chaplain or spiritual guide. The nurse visits often to check on pain levels. The social worker helps with paperwork and family stress. And the chaplain offers a listening ear for your emotional needs. You also get access to hospice aides who help with daily tasks like bathing and dressing. This team approach keeps the focus on the patient. They work hard to prevent hospital trips. Most families find that having this team nearby brings a sense of calm to a hard time. That is the main goal of their work.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Start by asking how quickly a nurse can get to your home in an emergency. This is a vital question for peace of mind. Ask who answers the phone at night and on weekends. You need to know if you will talk to a real person or an answering machine. Ask how they coordinate care with your current doctor. Good communication between your doctor and the hospice team is a must. Finally, ask what specific services they provide for family support. Some agencies offer grief counseling for months after a loss. Others provide volunteers to sit with patients so you can take a break. Write these answers down. Compare the responses from different agencies to see which one fits your family best.
Keep Family Stories Alive
Your loved one has a life full of stories and wisdom. Preserving these memories provides comfort for generations to come.
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Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.