EXCEPTIONAL HOSPICE CARE
Provider Information
- Address
- 818 N. MOUNTAIN AVE.
UPLAND, CA 91786 - Medicare Certified Since
- April 17, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how EXCEPTIONAL HOSPICE CARE compares to hospices nationwide.
6
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 75.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment84.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed75.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia44%
- Heart and circulatory disease36%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Exceptional Hospice Care in Upland
Exceptional Hospice Care operates out of Upland, California. They serve families across San Bernardino County from their office on North Mountain Avenue. This provider received their Medicare certification in April of 2023. They offer end of life services for patients who choose comfort and support during their final months. Their team works to meet the needs of each person in their care. Choosing a local provider helps keep visits prompt and reliable. It is a simple way to ensure your loved one gets the care they need close to home.
About Exceptional Hospice Care
This provider became Medicare certified on April 17, 2023. Medicare certification means the agency meets federal rules for safety and care standards. These rules ensure that hospices provide a baseline level of support for every patient. Families should know that certification is a requirement for any hospice that accepts Medicare payments. It is not an award, but it is a standard. Agencies must pass regular reviews to keep this status active. You can ask them directly about their specific care model and how they support family members. Learning about their team structure can help you feel more at ease. They should be able to explain how they handle pain management and emotional support for you and your loved one.
What Is Hospice Care Like in Upland?
Hospice care in San Bernardino County focuses on comfort rather than a cure. A team of experts comes to your home to provide daily support. This team typically includes nurses, doctors, and social workers who all work together. They focus on pain relief and helping the patient live each day with dignity. Many families find that having this extra help at home changes the entire experience for the better. The staff members visit regularly to check on the patient and talk with the family. They handle medical supplies and equipment so you do not have to worry about those tasks. It is about making the home a place of peace and rest. This support is available around the clock if a sudden need arises during the night or on a weekend.
What to Ask When Choosing a Hospice Provider
- How quickly can a nurse get to my home if an emergency happens?
- Who will be the main contact person for our family?
- How does your team handle pain and other symptoms at night?
- Can you explain how you help family members cope with the loss of a loved one?
Ask these questions during your first meeting with any agency. Their answers should be clear and easy to understand. Pay attention to how they treat you. A good provider will listen to your concerns without rushing you. They should be honest about what they can and cannot do for your family. Do not be afraid to ask for more details if an answer seems vague. You deserve to know exactly how they will support your loved one during this time.
Other Hospice Providers Nearby
SUPPORTIVE HOSPICE CARE INC
ADVANTAGE HOSPICE PROVIDERS, INC
IE COMMUNITY HOSPICE INC
FOOTHILL HOSPICE CARE, INC
ST GRACE HOSPICE INC
ACHIEVA HOSPICE, INC
Helpful Guides for Families
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.