NEIGHBOR CARE HOSPICE
Provider Information
- Address
- 2985 EAST HILLCREST DRIVE, SUITE #210
THOUSAND OAKS, CA 91362 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 12, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEIGHBOR CARE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEIGHBOR CARE HOSPICE compares to hospices nationwide.
19.6 minutes
of nurse care per routine home care day, on average
That is the 94th percentile among hospices nationally. The national median is about 12 minutes.
26
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.6 min
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.2%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.1%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits14.6%
Ranks better than about 93% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.4%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months66.2%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,282 · 79th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 28.8% of patients or more. Most hospices score above 90 percent.
- Pain screening97.1%
- Pain assessment93.8%
- Breathing difficulty screening98.6%
- Breathing difficulty treatment100%
- Treatment preferences discussed98.6%
- Beliefs and values discussed98.6%
- Visits in the last days of life28.8%
- All care steps completed92.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia40%
- Heart and circulatory disease13%
- Stroke10%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Neighbor Care Hospice
Neighbor Care Hospice serves the Thousand Oaks area from their office on East Hillcrest Drive. This provider offers end of life support for local families. They have been certified by Medicare since July 2017. The team holds accreditation from the Joint Commission. This group acts as an independent check on care standards. It shows the team meets strict safety and quality rules. They operate as a for-profit hospice agency within Ventura County. Choosing a provider with this status means they have earned a third party seal of approval. Families often look for this verification when they compare options. It helps families feel more secure about the clinical care their loved ones receive at home. You can reach their office directly at 805-379-2398 for more specific details about their local service area.
Quality and Care Standards
This agency maintains strong quality of care marks based on the CMS Hospice Care Index. These scores reflect how well the agency meets medical and comfort needs. They currently hold high marks for their overall performance. The staff includes two registered nurses and two licensed practical nurses. They also have one physician on the team to oversee medical plans. A small team of ten employees allows for focused attention on every person under their care. The Joint Commission accreditation adds another layer of accountability for the agency. This body visits the site to ensure they follow national best practices every day. That is a rare level of oversight for a freestanding agency. Families should know that high survey results often point to a staff that listens well. They put effort into clear communication with the people they serve throughout the week.
Quality Summary
What Is Hospice Care Like in THOUSAND OAKS?
Hospice care in Thousand Oaks focuses on comfort for those with a limited life expectancy. The goal is to manage pain and improve quality of life. Care often happens where the person lives. This might be a private home or a care facility in Ventura County. The team works to keep the person comfortable in their own space. They provide medical supplies and equipment to make daily life easier. A nurse usually visits to check on symptoms and adjust medications. A social worker can help with emotional support for the whole family. But the care plan changes as the needs of the person change. Every plan is unique. The team adjusts their visits to support the family through difficult days. They provide a sense of stability when things feel uncertain. That is the main purpose of their work here.
What to Ask When Choosing a Hospice Provider
Choosing the right team is a big decision for your family. Start by asking how quickly a nurse can get to your home in an emergency. You should also ask what specific support they offer for family caregivers. It helps to know how they handle pain management during the night or on weekends. Ask if their staff is available for calls at any hour. You might also want to ask about their experience with your specific diagnosis. Does their team have training in your specific medical needs? Ask if they have a local office nearby to ensure fast response times. Finally, ask how they involve the family in the daily care planning process. Clear answers to these questions will help you feel more comfortable. You deserve to work with a team that communicates well with you.
Preserve Your Family Stories
Your family history is a treasure that deserves to be saved for future generations. Capture these precious memories while you have the time.
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