SUTTER CARE AT HOME
Provider Information
- Address
- 110 STONY POINT ROAD, SUITE 200C
SANTA ROSA, CA 95401 - Ownership Type
- Other
- Medicare Certified Since
- June 20, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 18 |
| Volunteers | 3 |
40
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUTTER CARE AT HOME reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUTTER CARE AT HOME compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
124
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.3%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.9%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.5%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.7%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.5%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.5%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,343 · 67th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.8% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life61.8%
- All care steps completed99.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia11%
- Heart and circulatory disease12%
- Lung and respiratory disease8%
- Stroke31%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Sutter Care at Home in Santa Rosa
Sutter Care at Home provides hospice services to families in Santa Rosa, California. They operate out of their office on Stony Point Road. This team focuses on comfort and quality of life for patients facing a serious illness. They have served the Sonoma County area for over two decades. It is a big deal to find a team that has been steady in the community for so long. By choosing a local provider, you get a team that knows the area and the local healthcare system well. They work to keep patients comfortable at home where they feel most at peace. That is their main goal every single day.
About SUTTER CARE AT HOME
This hospice provider has been Medicare certified since June 20, 2003. They are listed under an 'Other' ownership type. That is important because it means they operate differently than a non-profit or a private for-profit firm might. Families should know that this provider has a long history of meeting federal standards. They have been doing this work for over 20 years. That kind of experience matters when you are choosing a partner for your loved one's care. You want a team that has seen it all and knows how to help. They are not new to this, and that brings a lot of peace of mind to many families. You should always ask about their specific team members during your first meeting. It helps to know who will be coming into your home.
High Quality Care
Understanding Hospice Care in Santa Rosa
Santa Rosa has a few different hospice options for you to pick from. The thing is, not all providers are the same. Some focus on specific medical needs, while others focus on broad support. It is smart to look at how they handle pain management and emotional support. Most hospice care happens right where the patient lives. This could be a private house or an assisted living facility. The goal is to keep the patient safe and comfortable. You should not feel like you have to do this alone. The right team will guide you through the hard parts of the process. They help with medicine, equipment, and even emotional support for the whole family. That support is a big part of what makes hospice work well for everyone involved.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big decision for your family. You should feel comfortable asking tough questions before you sign anything. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is just a phone call away. Second, ask what their team looks like. Do they have doctors, nurses, and chaplains on staff? You want a full team that can handle many different needs. Third, ask how they help the family cope with the stress of caregiving. It is a lot to handle, and you need a team that cares about you too. Finally, ask if they have experience with your loved one's specific illness. A good provider will be honest and open about what they can do for you.
Keep Your Family Stories Alive
This time is hard, but your family history is a beautiful thing to hold onto. We can help you record and save stories so they are never lost.
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