PRIORITY ONE HOSPICE
Provider Information
- Address
- 4959 PALO VERDE STREET SUITE 107C
MONTCLAIR, CA 91763 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 23, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 0 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PRIORITY ONE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PRIORITY ONE HOSPICE compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.3%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care25%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months25%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,549 · 53rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 5 required care steps for new patients here, completed for 95.8% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed95.8%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Priority One Hospice
Priority One Hospice serves families in Montclair, California from their location on Palo Verde Street. This freestanding hospice provider offers care for those facing a life-limiting illness. They earned accreditation from the Accreditation Commission for Health Care, also known as ACHC. This shows they meet high standards for medical care and patient safety. Choosing a group with this mark means they follow strict rules to keep care quality high. Their team works in the San Bernardino area to help patients stay comfortable at home. They have been providing these services since 2013. That is over ten years of experience in the community. Their office is easy to reach for local families who need help during a hard time. They focus on giving care that follows federal and state guidelines for hospice services.
Provider Details
Priority One Hospice operates as a for-profit provider. They have been certified by Medicare since the summer of 2013. Being a freestanding hospice means they focus only on hospice care instead of being part of a larger hospital system. This can lead to a more personal touch for your loved one. The team includes eight employees who manage patient needs daily. This group features two registered nurses and four licensed practical nurses to support medical care. These nurses are the backbone of the clinical team. They handle the day to day tasks that keep patients comfortable and safe. The agency does not use volunteers at this time. Families should know that this provider maintains strong quality marks based on the official CMS Hospice Care Index. These marks reflect their commitment to keeping patients comfortable and managing symptoms well.
High Quality Standards
What Is Hospice Care Like in MONTCLAIR?
Hospice care in San Bernardino County focuses on comfort rather than a cure. The team comes to the patient to provide support wherever they call home. In Montclair, this care includes pain management and emotional support for the whole family. The staff at this agency is made up of eight members who coordinate care plans. Two registered nurses and four licensed practical nurses lead the medical side of things. They work together to ensure that symptoms stay under control around the clock. This team approach helps patients remain in a familiar environment. They avoid the stress of hospital stays by bringing the tools of medicine to the living room. It changes the focus from fixing the body to honoring the person. This is how they help patients spend their time in a peaceful and quiet way.
What to Ask When Choosing a Hospice Provider
Finding the right fit for your family takes some clear thinking. Start by asking how the team handles emergencies at night or on the weekend. You need to know that someone will answer the phone when you call. Ask how often a nurse will visit the home to check on your loved one. It is also good to ask about their experience with the specific condition your family member has. Ask if they have staff who speak your primary language if that helps you feel more at ease. Check if they have a clear plan for managing pain and other symptoms. You should feel comfortable with the people who will enter your home. Do not be afraid to ask about their accreditation and how they keep their quality high. Good providers will be happy to answer these questions for you.
Keep Your Family Stories Alive
This time of life is for sharing memories and wisdom. We offer tools to help you record and save your family stories for the future.
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