HELPFUL HANDS HOSPICE CARE INC
Provider Information
- Address
- 2670 S MYRTLE AVE, SUITE D-203
MONROVIA, CA 91016 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 23, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 3 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HELPFUL HANDS HOSPICE CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HELPFUL HANDS HOSPICE CARE INC compares to hospices nationwide.
7.9 minutes
of nurse care per routine home care day, on average
That is the 9th percentile among hospices nationally. The national median is about 12 minutes.
14
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.9 min
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends26%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life46.3%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits25.7%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months81.3%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,701 · 86th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 7.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment92.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life7.1%
- All care steps completed88.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia26%
- Heart and circulatory disease51%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Helpful Hands Hospice Care Inc
Helpful Hands Hospice Care Inc provides end of life support to families in Monrovia, California. This provider operates as a for-profit hospice and has been certified by Medicare since July 2018. They hold accreditation from the Joint Commission, which shows they meet high standards for patient care and safety. This agency works to serve the needs of patients in Los Angeles County. Families looking for care in this area can expect support from a team dedicated to meeting federal health requirements.
Understanding Their Services
This agency operates as a private for-profit business. They have maintained their Medicare certification for several years. The Joint Commission accreditation is a big sign of quality. This group checks providers to make sure they follow strict safety rules. They look at how a provider manages medications and how they talk to families. When a hospice earns this seal, it means experts have reviewed their work. You should know that this accreditation is voluntary. It shows the agency wants to prove their care is good. This provider brings together a small team of seven employees. This includes a doctor, a nurse, and three volunteers. Everyone works together to help patients stay comfortable at home.
Quality Performance
What Is Hospice Care Like in MONROVIA?
Hospice care in Monrovia focuses on comfort and peace for patients. Local providers offer medical help and emotional support for families. This agency uses a small team to deliver these services. Their staff includes one registered nurse and one licensed practical nurse. A physician is also part of the team to oversee medical decisions. Three volunteers help add extra support during hard times. This mix of staff ensures that someone is always ready to answer questions. Most care happens in the home where patients feel most at ease. The team visits regularly to check on symptoms and pain levels. They work to keep the patient calm and supported. That is their main goal. Small teams often build close bonds with the people they help every single day.
What to Ask When Choosing a Hospice Provider
You have choices when selecting care for a loved one. Start by asking how the staff handles pain relief. Ask how quickly a nurse can arrive if an emergency happens at night. You should also ask about the volunteers and how they assist families. Find out how the team stays in touch with your family doctor. It is good to ask how they handle special equipment like hospital beds. Ask if they provide care in your specific area of Los Angeles County. Do not be afraid to ask for a list of their services. Clear answers will help you feel better about your decision. Take your time with these questions.
Keep Family Stories Alive
Your family has a history worth saving. Record your favorite memories and life lessons so they stay with you for years to come.
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