NEW MADISON HOSPICE AND PALLIATIVE CARE, INC
Provider Information
- Address
- 2060 E ROUTE 66 UNIT 104
GLENDORA, CA 91740 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 26, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
| Volunteers | 2 |
22
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW MADISON HOSPICE AND PALLIATIVE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW MADISON HOSPICE AND PALLIATIVE CARE, INC compares to hospices nationwide.
11.3 minutes
of nurse care per routine home care day, on average
That is the 39th percentile among hospices nationally. The national median is about 12 minutes.
20
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.3 min
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.2%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.7%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits28.8%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months56.7%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.7%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice6.7%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,690 · 86th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 12.5% of patients or more. Most hospices score above 90 percent.
- Pain screening98.8%
- Pain assessment80.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life12.5%
- All care steps completed81.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia21%
- Heart and circulatory disease18%
- Stroke18%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
New Madison Hospice and Palliative Care
New Madison Hospice and Palliative Care serves patients in Glendora, California. They offer specialized end-of-life support and palliative services to those in Los Angeles County. The team holds accreditation from the Joint Commission. This means they meet high standards for safety and patient care quality. Their office is at 2060 E Route 66 in Glendora. Families can reach their team by calling (626) 703-4144 to learn more about how they support local residents. They have been certified by Medicare since 2017. Choosing a provider that meets these national benchmarks is a smart step. It ensures your loved one receives care from a team that follows clear rules for clinical excellence. They focus on comfort and dignity for every person they serve in this community.
About New Madison Hospice and Palliative Care
This provider operates as a for-profit organization. They have maintained Medicare certification for several years now. Being a Joint Commission accredited provider indicates that they submit to regular reviews by an outside group. These experts look at how the agency manages medicine and patient safety. That is a clear sign of their commitment to good care. The agency employs 22 staff members to handle daily needs. This group includes a physician, three registered nurses, and four licensed practical nurses. They also work with two volunteers who provide extra support to families. Most families look for these details to see if the provider has the right staff for their needs. You should know that this provider holds high marks for quality of care based on federal hospice index scores. They also maintain a strong overall rating for their service delivery to patients and families.
Quality Performance
What Is Hospice Care Like in Glendora?
Hospice care in Glendora focuses on making sure patients stay comfortable at home. The goal is to manage pain and provide emotional support during a difficult time. A hospice team usually visits the patient where they live. They bring medical supplies and equipment to the house. At this agency, the team includes a doctor to oversee medical plans. Registered nurses and licensed nurses provide the daily clinical care. Volunteers often help with companionship or errands. This mix of staff ensures that medical and personal needs get met. The agency has 22 employees ready to help your family manage symptoms. They coordinate with your existing doctors to keep everyone on the same page. Having a local team means they can reach you quickly when needs change. Care happens on your schedule and in your own space.
What to Ask When Choosing a Hospice Provider
You should speak with a few providers before you make a final decision. Ask if their nurses are available for visits on weekends or at night. This helps you know how they handle emergencies. You should also ask how they manage pain and other difficult symptoms. It is good to know who will be the main contact person for your family. Ask how often the nurse will visit the home to check on the patient. You might also ask if they have volunteers who can sit with the patient. These simple questions help you understand if the team fits your family values. Take your time to get clear answers. You deserve to feel confident in the care your loved one receives. Write down the answers to help you compare your options later.
Preserve Your Family Stories
Your family has a unique history that deserves to be kept safe for future generations to cherish and remember.
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