NEW MADISON HOSPICE AND PALLIATIVE CARE, INC
Provider Information
- Address
- 2060 E ROUTE 66 UNIT 104
GLENDORA, CA 91740 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 26, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
| Volunteers | 2 |
22
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW MADISON HOSPICE AND PALLIATIVE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW MADISON HOSPICE AND PALLIATIVE CARE, INC compares to hospices nationwide.
11.3 minutes
of nurse care per routine home care day, on average
That is the 39th percentile among hospices nationally. The national median is about 12 minutes.
20
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.3 min
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.2%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.7%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits28.8%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months56.7%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.7%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice6.7%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,690 · 86th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 12.5% of patients or more. Most hospices score above 90 percent.
- Pain screening98.7%
- Pain assessment85.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life12.5%
- All care steps completed86.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia21%
- Heart and circulatory disease18%
- Stroke18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Hospice Support in Glendora
New Madison Hospice and Palliative Care serves families throughout the Glendora area. They focus on comfort, dignity, and quality of life for patients facing serious illness. Their team works right in the heart of Los Angeles County to provide specialized care. Choosing the right hospice team is a deeply personal decision for every family. You want experts who listen. This provider offers both hospice and palliative services to meet different medical needs. They are committed to helping patients stay comfortable in their own homes. That matters a lot when you are going through a difficult season. Their local presence means they can respond quickly to your needs. Having reliable support nearby brings peace of mind to many families. It is all about making sure your loved one feels heard, valued, and safe every single day.
About New Madison Hospice and Palliative Care, Inc
This provider operates as a for-profit organization. They have been Medicare certified since April 26, 2017. That is seven years of serving the community. Being Medicare certified means they meet strict federal standards for patient care. It is a big deal because it ensures they follow specific safety and quality rules. Families should know that for-profit hospices offer the same core services as non-profit ones. The main difference is often in how they manage their operations. The thing is, you should always look at the quality ratings regardless of the ownership type. You want to see how they perform in areas like pain management and patient communication. This team has been doing this work for quite a while now. They have built a history of service in the Glendora region. That experience can be a real comfort during your journey.
Quality Performance
Understanding Hospice Care in Glendora
Hospice is not about giving up. It is about choosing a different path that prioritizes comfort over aggressive medical cures. In Glendora, families have several options for end-of-life support. The goal is always the same. You want to reduce pain and manage symptoms effectively. But how do you pick the right one? Most people do not realize that hospice care happens wherever the patient calls home. That could be a private house or an assisted living facility. The team visits you there. They bring the equipment and medicine you need. It is a mobile service designed to fit into your life. You do not have to travel to a hospital to get this level of attention. That keeps the environment familiar and calm. And that is exactly what most patients want during their final months. It makes a world of difference.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions during your first meeting. Start by asking how quickly a nurse can get to your home in an emergency. That response time is vital. You also need to know how they handle pain management on weekends or late at night. Do they have a doctor on call 24/7? That is a must. Another good question is how they involve the family in the care plan. You are part of the team, after all. Ask them to explain their philosophy on palliative care. Does it align with what your loved one values? Finally, ask about their experience with your specific diagnosis. Some teams have deeper expertise in certain conditions. Trust your gut feeling when you talk to them. If the answers feel clear and kind, you are likely on the right track.
Preserve Your Family Stories
The moments you share today are the memories your family will cherish for years to come. Start capturing those precious stories now.
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Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
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What CMS Star Ratings Actually Mean for Your Family
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A Complete End of Life Planning Checklist for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.