ZEPHYR HOSPICE
Provider Information
- Address
- 14040 NORTH CAVE CREEK ROAD, SUITE 308
PHOENIX, AZ 85022 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 1, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ZEPHYR HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ZEPHYR HOSPICE compares to hospices nationwide.
7.4 minutes
of nurse care per routine home care day, on average
That is the 6th percentile among hospices nationally. The national median is about 12 minutes.
14
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.4 min
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.8%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.5%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits65.9%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months70%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,711 · 81st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 58.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening97.3%
- Treatment preferences discussed100%
- Beliefs and values discussed97.3%
- Visits in the last days of life58.3%
- All care steps completed89.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia67%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Zephyr Hospice
Zephyr Hospice serves the Phoenix area from its office on North Cave Creek Road. They offer end-of-life care for families needing extra support in Maricopa County. This provider holds accreditation from the Accreditation Commission for Health Care. That is a clear sign they meet high standards for medical care and safety. Patients in Arizona have many choices for hospice, but this team brings a focused approach to care. They have been helping families since early 2017. Their team includes two registered nurses and one volunteer who work together to support patients. Finding the right fit for your loved one takes time and research. This provider offers a clear option for those in the Phoenix region. We aim to provide the facts you need to make a calm, informed choice for your family members today.
About ZEPHYR HOSPICE
Zephyr Hospice operates as a for-profit provider in Arizona. They earned their Medicare certification in March of 2017. This means they meet the federal rules required to care for patients using Medicare benefits. The accreditation from the Accreditation Commission for Health Care shows they go beyond basic rules to prove their quality. This group checks providers against national standards to ensure safety and comfort. Why does this matter to your family? It shows an outside group verified their systems and clinical care processes. With five total employees, they maintain a small team to provide direct attention. You should know that for-profit status does not change the basic requirement for hospice to provide comfort and pain relief. Their focus remains on the needs of the patient during their final months. Ask them how their small team structure changes the way they communicate with your family during the week.
Quality of Care
What Is Hospice Care Like in PHOENIX?
Hospice care in Phoenix focuses on comfort and dignity for those with a terminal illness. Most care happens where the patient lives, whether that is a private home or a care facility. The team visits to manage pain and help with daily tasks. It is not about giving up on life. It is about making the time left as peaceful as possible. Zephyr Hospice uses a team of five staff members to coordinate these services. This includes two registered nurses who lead the clinical work. Volunteers are also part of the team to provide companionship and extra help. The goal is to keep the patient calm and supported in their own space. You can expect regular visits from the staff to check on symptoms. They also help family members learn how to provide care at home. This support system makes a difficult time easier to manage.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big step for any family. You need answers that help you feel sure about your decision. Start by asking how many staff members will visit your home each week. You should also ask how they handle pain management during the night or on weekends. It is good to know who you will call when an urgent need arises. Ask them about their specific experience with the condition your loved one has. Do they have extra training for certain illnesses? Find out how they include your family in the care plan. You want to be sure your wishes are heard and followed. Ask if they have a volunteer program to help with errands or sitting with the patient. A good provider will answer these questions with patience and clear details. Take notes so you can compare the answers you get from different local providers.
Preserve Your Family Stories
Your family history is a gift. During this time, capturing memories and stories can bring comfort to everyone involved.
Start Preserving MemoriesOther Hospice Providers Nearby
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