HOSPICE OF THE WEST
Provider Information
- Address
- 21410 N 19TH AVE
PHOENIX, AZ 85027 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 31, 2010
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 26 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 2 |
74
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF THE WEST reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF THE WEST compares to hospices nationwide.
12.3 minutes
of nurse care per routine home care day, on average
That is the 51st percentile among hospices nationally. The national median is about 12 minutes.
323
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.3 min
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.2%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.6%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.1%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.4%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,923 · 70th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 72.3% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment99.5%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment97.7%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids97.4%
- Visits in the last days of life72.3%
- All care steps completed97.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia33%
- Heart and circulatory disease23%
- Lung and respiratory disease10%
- Stroke7%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice of the West in Phoenix
Hospice of the West serves families throughout the Phoenix area from their office on North 19th Avenue. This freestanding provider offers specialized end-of-life care to patients in Maricopa County. They have been certified by Medicare since 2010. The organization holds accreditation from CHAP. This means they meet high standards for clinical care and safety. Families in Arizona often look for this level of oversight when they need support. It offers peace of mind during a difficult season. The team works to keep patients comfortable in their own homes. Their goal is to provide care that respects the wishes of the patient. Choosing the right provider is a major step. Having an accredited partner can make that process much clearer for you and your loved ones.
About Hospice of the West
Hospice of the West operates as a for-profit provider. They have maintained Medicare certification for over a decade. Their CHAP accreditation is a clear mark of quality. CHAP stands for Community Health Accreditation Partner. They visit providers to ensure they follow national rules for health and safety. This is not just a one-time check. They return to confirm that the team keeps up those standards over time. Being accredited means the agency chooses to go above the minimum requirements to prove their commitment to care. The team includes 74 employees total. This includes 26 registered nurses and 3 licensed practical nurses who provide direct support. Two volunteers also assist the staff. You should look for this type of transparency when checking any hospice agency. It shows they are open about how they run their business and care for their patients.
Quality Overview
What Is Hospice Care Like in Phoenix?
Hospice care in Phoenix focuses on comfort and dignity. The goal is to manage pain and symptoms while allowing patients to stay where they live. Most agencies here use a team approach to cover all needs. This team includes nurses, doctors, and aides who visit regularly. At Hospice of the West, the staff is built around a group of 26 registered nurses. These nurses lead the care plan for each person. They work with the licensed practical nurses and volunteers to ensure someone is always watching over the patient. You can expect regular check-ins to see how the patient feels. The team also supports family members who provide care daily. They teach you how to help your loved one stay comfortable. This local support system is designed to handle the medical and emotional needs that arise during this time.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask direct questions before you make a final choice. Start by asking how quickly a nurse can get to your home if a problem happens at night. It is also wise to ask how they handle pain medication refills. You might want to know how many patients each nurse usually sees in a single day. This helps you understand how much time they can spend with your family member. Ask about the role of the volunteers and what specific tasks they perform. Find out how the team communicates with your regular doctor. Good communication is the key to getting the right care at the right time. Write down the answers you get. This makes it easier to compare your options later on. Take your time with this search.
Keep Your Family Stories Alive
Preserving the memories and wisdom of your loved ones is a gift for future generations. Start documenting your family legacy today through our simple guide.
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