EMBLEM HOSPICE WEST
Provider Information
- Address
- 301 E BETHANY HOME ROAD SUITE C-292
PHOENIX, AZ 85012 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 3, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Physicians | 1 |
| Volunteers | 4 |
17
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what EMBLEM HOSPICE WEST reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how EMBLEM HOSPICE WEST compares to hospices nationwide.
9.4 minutes
of nurse care per routine home care day, on average
That is the 19th percentile among hospices nationally. The national median is about 12 minutes.
26
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.4 min
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.7%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits27.8%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.6%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months29.8%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.6%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice8.5%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,232 · 52nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 50% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life50%
- All care steps completed98.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia19%
- Heart and circulatory disease15%
- Lung and respiratory disease20%
- Stroke12%
- Other conditions26%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved One in Phoenix
Emblem Hospice West serves families across Phoenix, Arizona, from their office on Bethany Home Road. They provide compassionate end-of-life care focused on comfort and dignity. Their team works hard to manage pain and support the emotional needs of patients. Choosing a hospice is a big decision during a difficult time. You want a team that truly listens to your loved one's wishes. Emblem Hospice West has been a part of the local healthcare community for several years. They offer specialized care plans tailored to each person they serve. This means your family gets support that fits your specific situation. Whether at home or in a care facility, their goal is to improve quality of life. Relying on a local team can make a world of difference when you need fast, reliable care. They are ready to help your family navigate these challenging days with grace and kindness.
About EMBLEM HOSPICE WEST
Emblem Hospice West operates as a for-profit hospice provider. They earned their Medicare certification back on June 3, 2017. That is seven years of service to the Maricopa County area. For-profit providers often focus on efficiency and quick response times for their patients. That said, the most important thing is the quality of care they give every day. You should look for a provider that values transparency above all else. Since they are Medicare-certified, they must meet strict federal standards for patient care. This gives families a layer of safety and accountability. You can feel better knowing they follow these national rules. When you talk with them, ask about how they handle after-hours calls. You deserve to know that help is just a phone call away at any hour. Their longevity in the Phoenix market shows they understand the needs of local families. It is a solid foundation for your care decisions.
Quality Care Rating
Understanding Hospice Care in Phoenix
Phoenix has many hospice options, but finding the right fit takes a little research. Hospice care is not about giving up. It is about choosing comfort over aggressive medical treatments that may not help anymore. The goal here is simple. It is to keep your loved one pain-free and surrounded by family. In a large city like Phoenix, you have the benefit of many skilled teams. But this choice can feel overwhelming. The thing is, most hospices offer similar core services like nursing and social work. What sets them apart is their culture and how they communicate with you. Do they return your calls fast? Do they treat you like a partner? You want a team that feels like an extension of your own family. Trust your gut during your interviews with them. If a provider feels right, that is often the best sign to move forward with them.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions when you meet with a provider. Start by asking how quickly a nurse can get to your home in an emergency. This is vital for your peace of mind. Ask them how they manage pain and other symptoms at night or on weekends. You want to know exactly who you will be talking to at 3:00 AM. Also, find out how they support the family members who are acting as caregivers. Ask, "What kind of grief support do you offer after my loved one passes?" That is a big deal. You need to know that your support system does not end when the patient passes away. Finally, ask for a clear list of what is included in their care. Knowing the details helps you focus on spending time with your loved one instead of worrying about logistics.
Keep Your Family Stories Alive
These moments are precious and deserve to be remembered. We can help you record the memories and wisdom of your loved ones in a way that lasts for generations.
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Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
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How to Start Hospice Conversations: A Practical Guide
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What CMS Star Ratings Actually Mean for Your Family
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.