EXPECT CARE HOSPICE
Provider Information
- Address
- 501 RIVERCHASE PARKWAY EAST
HOOVER, AL 35255 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 2, 2005
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 10 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what EXPECT CARE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how EXPECT CARE HOSPICE compares to hospices nationwide.
11 minutes
of nurse care per routine home care day, on average
That is the 35th percentile among hospices nationally. The national median is about 12 minutes.
170
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11 min
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.6%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits37.7%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.9%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.7%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,470 · 58th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64% of patients or more. Most hospices score above 90 percent.
- Pain screening97.4%
- Pain assessment99.5%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment98.7%
- Treatment preferences discussed100%
- Beliefs and values discussed97.1%
- Bowel care for patients on opioids98.5%
- Visits in the last days of life64%
- All care steps completed92.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia35%
- Heart and circulatory disease16%
- Lung and respiratory disease12%
- Stroke11%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Hoover
Expect Care Hospice serves families throughout Hoover, Alabama. They provide end-of-life care focused on comfort and dignity for patients facing serious illness. Their team works in the 35255 area to help manage pain and offer emotional support. Choosing the right partner for this journey is a big decision. Expect Care Hospice brings years of experience to their local community. They have been active in the field since November 2005. That is nearly two decades of serving neighbors in Shelby County. By focusing on the patient's goals, they try to make every day as peaceful as possible. Families often find comfort in having a professional team nearby to handle the daily medical and emotional needs. It is about making sure your loved one feels safe, heard, and cared for at home.
About Expect Care Hospice
Expect Care Hospice is a for-profit provider located at 501 Riverchase Parkway East. Being Medicare certified means they meet strict federal standards for safety and care quality. Most families do not know that Medicare sets these rules to keep patients safe. Having served the area since 2005, they have a long history of working with local doctors and hospitals. Being a for-profit group means they operate with a specific business structure, but their quality ratings show how they prioritize patient outcomes. The thing is, all hospice care under Medicare includes the same basic benefits. This covers medications, supplies, and visits from nurses or aides. You should always ask about how a provider handles after-hours calls. Knowing they have a solid track record gives many families peace of mind during a very hard time. They are ready to walk this path with you.
High Quality Ratings
Understanding Hospice Care in Hoover
Hospice is not about giving up. It is about choosing to focus on comfort rather than a cure. In Hoover, families have access to care that happens right where they live. This could be in a private home or an assisted living facility. The goal is to keep the patient surrounded by familiar faces and memories. Many people wait too long to ask for help, but hospice can start as soon as a doctor says life expectancy is six months or less. The team includes nurses, social workers, and volunteers. They all work together to ease physical pain and mental stress. And the best part? It is a team effort. You are not meant to do this alone. Hospice helps fill in the gaps so you can spend your time simply being a daughter, son, or spouse instead of a full-time nurse.
What to Ask When Choosing a Hospice Provider
You should feel confident in the team you choose. Start by asking how quickly a nurse can get to your home in an emergency. That is a vital question for your peace of mind. Ask who will be the main person you talk to when things change. It helps to have one go-to contact instead of a rotating list of strangers. You should also ask how they support family members after a loss. Many providers offer grief counseling for months down the road. Another good question is how they handle pain management if symptoms get worse at night. Don't be afraid to ask for clarity on their services. A good provider will be happy to answer every single question you have. They know you are under pressure. They should be patient, kind, and very clear with their answers.
Preserve Your Family Stories
Your loved one has a lifetime of wisdom and memories. We can help you record those precious moments to keep them safe for your future generations.
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
How to Choose a Hospice Provider: A Family’s Complete Guide
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A Complete End of Life Planning Checklist for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.