GENTIVA
Provider Information
- Address
- 5544 GREENWICH ROAD, SUITE 302
VIRGINIA BEACH, VA 23462 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 21, 2002
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 22 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 35 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.6 minutes
of nurse care per routine home care day, on average
That is the 54th percentile among hospices nationally. The national median is about 12 minutes.
134
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.6 min
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.9%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.5%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits31.2%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28.6%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.1%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,786 · 38th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment98.7%
- Breathing difficulty screening99%
- Breathing difficulty treatment99.5%
- Treatment preferences discussed99.5%
- Beliefs and values discussed99.2%
- Bowel care for patients on opioids96.8%
- Visits in the last days of life61.8%
- All care steps completed96.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia21%
- Heart and circulatory disease18%
- Lung and respiratory disease9%
- Stroke21%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About GENTIVA
GENTIVA serves the Virginia Beach area from their office on Greenwich Road. They provide hospice care to families in this city and the surrounding region. The team holds accreditation from CHAP. This organization checks that hospice providers meet high standards for safety and care. They have provided these services to the community since early 2002. Choosing a hospice provider is a major step. You want to know the team you pick is ready to help your loved ones with skill and care. GENTIVA operates as a for-profit provider in Virginia Beach City. They bring decades of history to their work. That is a long time in the world of healthcare. Families should look at these facts when they compare local options. It helps to understand who will be walking through your door each day.
Provider Details
GENTIVA is a freestanding hospice provider. This means they focus only on hospice care. Their team includes 46 employees in total. They have 22 registered nurses and 3 licensed practical nurses on staff. These nurses work with a group of 35 volunteers to support patient needs. Accreditation by CHAP shows they follow strict rules for how they run their business. This accreditation is a sign of quality for any family. It means an outside group looked at their work and gave a stamp of approval. The agency has been Medicare certified for over two decades. They have strong marks for their quality of care based on official reports. Their patient satisfaction scores are in the middle range. You can use these details to see if this team fits your specific needs.
Quality Summary
What Is Hospice Care Like in VIRGINIA BEACH?
Hospice care in Virginia Beach focuses on comfort for patients and their families. It is not about curing an illness. Instead, it is about managing pain and keeping the patient as comfortable as possible. A team of nurses, doctors, and volunteers works together to provide this care. They visit the home to check on the patient. They also talk with family members to offer support. The team size and mix vary by provider. GENTIVA uses a group of 22 registered nurses to handle clinical needs. They also have 35 volunteers who provide extra help. These people assist with daily tasks or provide company. Most hospice care happens in the home. But some services can happen in other settings if the patient needs more help than a home can provide. It is a team effort every single day.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask hard questions. Start by asking how quickly they can arrive if a crisis happens at home. Find out how they handle pain management during the night or on weekends. Ask about the specific roles of the nurses and volunteers on their team. You should also ask how they support family caregivers who are tired. Do they offer respite care to give you a break? Ask how they handle communication when you have questions about a change in health. You deserve clear answers that make sense to you. Keep asking until you feel you have the information you need. A good provider will be happy to answer everything you bring up. They want you to feel calm and ready for the days ahead.
Save Your Family Stories
Your loved one has a life full of wisdom and memories worth keeping. Start recording these special moments today to create a lasting gift for your future generations.
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