ON CALL HOSPICE
Provider Information
- Address
- 385 STONE AVE
PARIS, TX 75460 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 29, 2016
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 2 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ON CALL HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ON CALL HOSPICE compares to hospices nationwide.
13.5 minutes
of nurse care per routine home care day, on average
That is the 63rd percentile among hospices nationally. The national median is about 12 minutes.
23
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.5 min
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.4%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.1%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits7.8%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.9%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months52.9%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,271 · 24th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 66.4% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life66.4%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia18%
- Heart and circulatory disease19%
- Stroke12%
- Other conditions18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Paris
ON CALL HOSPICE serves families throughout Paris, Texas, and the surrounding Lamar County area. They provide end-of-life care focused on comfort, dignity, and personal support for patients facing life-limiting illnesses. Their team works right in your community to ensure that needs are met quickly and compassionately. That is a big deal when you are caring for a loved one at home. You want a team that is nearby and ready to act. This provider brings professional medical staff, aides, and volunteers directly to the patient's bedside. They aim to manage pain and symptoms while supporting the entire family through a very difficult time. Choosing the right partner for this journey makes a world of difference for everyone involved. Their presence in the Paris area means help is never too far away when you need it most.
About ON CALL HOSPICE
ON CALL HOSPICE operates as a for-profit hospice provider. They have been Medicare certified since September 29, 2016. This certification is important because it means they meet strict federal standards for safety and quality. Families should know that being Medicare certified allows them to provide services covered under the hospice benefit. Being for-profit simply describes their business structure. It does not change the core mission of providing care to those who need it. The thing is, every hospice must follow the same rules to keep their certification. What matters most is how they treat the people in their care. You should look for a team that listens to your specific wishes. This provider has a history of serving the local community for several years now. That longevity shows a commitment to the area and the people living here. Always feel free to ask them about their specific experience with your loved one's condition.
Top Quality Care
Understanding Hospice Care in Paris
Hospice care is a special way of looking at health when a cure is no longer the goal. In Paris, families have access to teams that focus on the physical, emotional, and spiritual side of life. The main goal is simple. It is about making every day as comfortable and meaningful as possible. You might think hospice is only for the very last days, but it can actually start much sooner. The sooner you reach out, the more support your family gets. And that support includes help for the caregivers, too. It is not just about the patient. It is about the whole circle of people who love them. Many people feel relief once the team arrives. The burden of managing medications and appointments starts to lift. That allows you to focus on being a family again. You can spend your time sharing stories and being present instead of worrying about the logistics of care.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider feels like a heavy decision. But you can make it easier by asking the right questions. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You need to know that support is truly available around the clock. Ask how they handle pain management and if they have a specific plan for your loved one. It is also smart to ask how they support family members who are grieving. Do they offer counseling or help with daily tasks? Finally, ask how many patients their nurses typically manage at once. A smaller caseload usually means more time for your specific needs. The answers will help you see if they are a good fit for your family's values. Trust your gut feeling during these talks. You deserve a team that feels like a partner you can lean on.
Preserve Your Family's Story
During this time, the stories you share are the most precious gift you can pass down. Find simple ways to record those memories today.
Start Preserving MemoriesOther Hospice Providers Nearby
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PLATINUM PALLIATIVE & HOSPICE CARE INC
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PARIS SIGNATURE HOSPICE
CYPRESS BASIN HOSPICE INC
HEARTSWAY HOSPICE OF NORTHEAST TEXAS
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.