LOVING HEARTS HOSPICE/PALLIATIVE CARE INC
Provider Information
- Address
- 6671 SOUTHWEST FREEWAY # 310
HOUSTON, TX 77074 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 28, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 1 |
| Volunteers | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what LOVING HEARTS HOSPICE/PALLIATIVE CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how LOVING HEARTS HOSPICE/PALLIATIVE CARE INC compares to hospices nationwide.
7.2 minutes
of nurse care per routine home care day, on average
That is the 6th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.2 min
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends29.8%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life66.7%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits96.9%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months19%
Ranks better than about 89% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.8%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,065 · 56th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 5 required care steps for new patients here, completed for 74.1% of patients or more. Most hospices score above 90 percent.
- Pain screening92.6%
- Breathing difficulty screening88.9%
- Treatment preferences discussed92.6%
- Beliefs and values discussed88.9%
- All care steps completed74.1%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Loving Hearts Hospice
Loving Hearts Hospice and Palliative Care Inc serves families in Houston, Texas. They provide end of life support for those in the Harris County area. This provider has been certified by Medicare since 2019. They hold accreditation from the Accreditation Commission for Health Care, also known as ACHC. This badge shows they meet specific standards for patient safety and care quality.
About LOVING HEARTS HOSPICE/PALLIATIVE CARE INC
This is a for profit hospice provider. They operate as a freestanding hospice agency. Being accredited by the ACHC means they undergo regular reviews by an outside group. These experts check if the agency follows strict rules for medical care. It is a sign of their commitment to high standards. Families should know that this agency is a smaller team. They have eight total employees including two registered nurses and one physician. They also work with one volunteer to support their mission. You should ask about how these staff members will handle your specific medical needs. A small team can offer close attention. But you must ensure they have enough staff to visit your home when you need them most.
Quality Performance
What Is Hospice Care Like in HOUSTON?
Hospice care in Houston focuses on comfort when a cure is no longer the main goal. It brings medical help directly to your home. You get a team that manages pain and provides emotional support. This team usually includes nurses, doctors, and trained volunteers. At this specific agency, the staff includes two registered nurses and one physician. This small group works together to manage your loved one's symptoms. They aim to improve the quality of each day. You might wonder how a small team keeps up. The answer lies in their focused approach to patient care. They handle the medical side so you can focus on spending time with family. It is a simple way to bring peace into the home environment during a difficult time.
What to Ask When Choosing a Hospice Provider
- How many staff members will be assigned to my family member?
- What is your average response time for after hours emergency calls?
- How do your nurses and physicians work with our primary doctor?
- Can you explain how the volunteer program helps our daily life?
Asking these questions helps you see if the provider is a good fit. You want a team that talks clearly and listens well. Pay attention to how they answer. If they are patient and kind, that is a good sign. Choose a partner that makes you feel supported at every step.
Preserve Your Family Stories
Your loved one has a lifetime of stories that deserve to be kept safe for future generations. Capture their wisdom and memories today.
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.