HEARTS PALLIATIVE & HOSPICE CARE LLC
Provider Information
HOUSTON, TX 77036
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Supportive Care in Houston
HEARTS PALLIATIVE & HOSPICE CARE LLC serves families across the Houston area. Their team provides comfort and medical support for those facing a life-limiting illness. They operate out of their office on Bissonnet Street. Choosing a provider is a deeply personal decision for every family. Having a local team nearby can make a big difference when needs change quickly. They focus on managing pain and symptoms with compassion. The goal is always to improve the quality of each remaining day. It is about keeping your loved one comfortable in their own home. That is the heart of what they do. Finding the right fit for your family matters most during this transition.
About HEARTS PALLIATIVE & HOSPICE CARE LLC
This agency earned its Medicare certification on December 6, 2023. Being Medicare-certified means they meet federal rules for care and safety. This is a baseline requirement for quality oversight. Because they are newer to the Medicare program, you might have questions about their specific approach. That is normal. Families should feel comfortable asking about their staff and how they handle after-hours calls. You want to know who will be at your door at 2:00 AM if you need help. The agency is located in Harris County, which helps them reach many Houston residents. Take your time to interview them. Ask how they coordinate with your primary doctor. A strong team works with your existing health plan to keep everyone on the same page. Clear communication is the best sign of a good partner.
Quality Ratings Update
Understanding Hospice Care in Houston
Houston has many hospice options for families. The city is home to a wide range of providers, from small local agencies to large national groups. Having choices is good, but it can feel overwhelming. Most hospice care happens wherever you call home. This could be a private house, an assisted living facility, or even a nursing home. The important thing is that the team travels to you. They bring the equipment and medicine you need. You do not have to move your loved one to a hospital for this level of care. Most people do not realize that hospice is a benefit already covered by Medicare. It is designed to take the stress off your shoulders. So, you can focus on spending time together instead of managing medical bills. It is a vital resource for our community.
What to Ask When Choosing a Hospice Provider
Start by asking how quickly they can get a nurse to your home in an emergency. Speed matters. You should also ask how they handle pain management when things get difficult at night. Another great question is how they support the family emotionally. Do they offer counseling or help with daily tasks? It is smart to ask how many patients each nurse sees in a week. A smaller caseload often means more personal attention for your loved one. Ask them to explain their plan for after-hours support clearly. If they seem rushed during your first call, that is a red flag. You deserve a partner who takes the time to listen. Trust your gut feeling after you speak with them. If it feels right, it probably is.
Keep Their Stories Alive
During this time, the memories you share with your loved one are your most precious gift. Capture their life stories and wisdom to preserve them for your family's future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.