HEART TO HEART HOSPICE OF WEST HOUSTON
Provider Information
- Address
- 2930 CYPRESS GROVE MEADOWS DRIVE, SUITE 200
HOUSTON, TX 77014 - Ownership Type
- Other
- Medicare Certified Since
- May 24, 2016
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Volunteers | 0 |
25
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF WEST HOUSTON reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF WEST HOUSTON compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
76
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.4%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.5%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.2%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.8%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.6%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.8%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)92nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,874 · 14th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 44.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life44.1%
- All care steps completed99.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia31%
- Heart and circulatory disease13%
- Lung and respiratory disease17%
- Stroke7%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heart to Heart Hospice of West Houston
Heart to Heart Hospice of West Houston serves families across the Houston, Texas area. This provider offers end of life care to patients in Harris County. They have been certified by Medicare since May 2016. The agency holds accreditation from the Accreditation Commission for Health Care. This designation shows they meet specific standards for clinical care and safety. Families can count on them for professional support during difficult times. They focus on meeting the needs of those facing a terminal illness. The team brings care directly to the patient in their own setting. They operate as a freestanding hospice agency in this community. This means they are dedicated solely to hospice services rather than being part of a large hospital system.
About Heart to Heart Hospice of West Houston
This agency operates under an other ownership structure. They have provided care to the local community for many years. The Accreditation Commission for Health Care reviews their processes to ensure high standards. This is a big deal for families. It means a third party checked their work and confirmed it meets industry rules. You should look for this type of third party verification. It acts as a stamp of approval for the quality of services provided. Their team consists of 25 employees. This group includes 8 registered nurses who manage medical needs. They do not currently use volunteers in their care model. Understanding these details helps you see how they support their patients. They focus on medical management and comfort for each person under their care. You can ask them how their specific team structure benefits your loved one during your first meeting.
Quality Overview
What Is Hospice Care Like in Houston?
Hospice care in Houston provides comfort when a cure is no longer the goal. Families often choose agencies that offer local support. This provider manages care with a team of 25 professionals. Their staff includes 8 registered nurses who visit patients to monitor symptoms. They focus on pain management and emotional support for the patient and their family. The agency operates out of their office on Cypress Grove Meadows Drive. They serve the Harris County area with a team focused on clinical quality. Many families find that having a local provider makes communication much easier. You can expect them to coordinate with your doctor. They aim to make the patient as comfortable as possible in their home environment. This care model allows patients to spend their final days in familiar surroundings. It helps keep the focus on quality of life and family time.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice agency is a significant step for your family. Start by asking how quickly a nurse can reach your home in an emergency. You should ask what the process looks like for after hours support. Ask how they handle pain and symptom management for your specific situation. It is also good to ask how they keep family members updated on the plan of care. Ask if they have experience with the specific needs of your loved one. You might want to know how often a nurse will visit each week. Do not be afraid to ask about their staff turnover or how they train their team. These questions will help you feel more informed about your choice. A good provider will answer these questions with patience and clarity. They understand that you have many concerns right now.
Preserve Your Family Stories
Capture the life lessons and memories of your loved one while you have the chance. It provides a meaningful way to honor their legacy for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.