HEART TO HEART HOSPICE OF WEST HOUSTON
Provider Information
- Address
- 2930 CYPRESS GROVE MEADOWS DRIVE, SUITE 200
HOUSTON, TX 77014 - Ownership Type
- Other
- Medicare Certified Since
- May 24, 2016
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Volunteers | 0 |
25
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF WEST HOUSTON reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF WEST HOUSTON compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
76
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.4%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.5%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.2%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.8%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.6%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.8%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)92nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,874 · 14th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 44.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.2%
- Treatment preferences discussed100%
- Beliefs and values discussed98.9%
- Bowel care for patients on opioids100%
- Visits in the last days of life44.1%
- All care steps completed97.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia31%
- Heart and circulatory disease13%
- Lung and respiratory disease17%
- Stroke7%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Support in Houston
Heart to Heart Hospice of West Houston provides specialized end-of-life care for families throughout Harris County. Located at 2930 Cypress Grove Meadows Drive, this team focuses on comfort, dignity, and peace. They serve patients across the Houston area with a dedicated staff trained in palliative support. The thing is, choosing hospice is a deeply personal decision. This team works to ensure your loved one stays as comfortable as possible in their home environment. They bring medical, emotional, and spiritual resources right to your doorstep. It makes a big difference when you have experts guiding you through each day. Their office in Houston helps families manage complex symptoms while keeping the focus on quality time together. Whether you are just starting to explore options or need immediate support, this team is ready to help you navigate the journey ahead with care and clear communication.
About Heart to Heart Hospice of West Houston
This provider has been Medicare certified since May 24, 2016. That longevity speaks to their commitment to meeting federal standards for patient care. As an organization categorized under 'Other' ownership, they operate with a focus on community-based care models. What most people don't realize is that Medicare certification is not just a label. It means they pass regular, strict inspections to ensure they meet high safety and clinical benchmarks. You should know that they prioritize a team-based approach. This includes nurses, aides, and social workers working in sync. They aim to support the whole family, not just the patient. It is not just about medical equipment or medicine. It is about the human connection during a sensitive time. Families in Houston can feel confident knowing this provider has a track record of service spanning nearly a decade. They remain focused on providing reliable, steady care for those who need it most.
Quality Performance
Understanding Hospice Care in Houston
Houston is a massive medical hub, but finding the right hospice service should feel local and personal. Many families worry about finding a team that truly understands their specific needs in such a large city. That is where local providers like this one stand out. They know the streets, the local hospitals, and the community resources available to you. Hospice is not about giving up. It is about choosing a different path that prioritizes comfort over aggressive treatments. And it works. When a patient gets the right support, they often experience fewer hospital visits and less pain. You can choose any hospice provider that serves your zip code in Harris County. The key is to find a team that feels like a partner. You deserve a team that answers the phone at 3 a.m. and treats your family like their own. That is the standard you should expect in this city.
What to Ask When Choosing a Hospice Provider
Asking the right questions can help you feel more in control. Start by asking how quickly a nurse can reach your home in an emergency. You want to know that help is nearby. Next, ask about their approach to managing difficult symptoms like pain or trouble breathing. A good provider will have a clear plan for these moments. It is also smart to ask how they involve the family in care decisions. Do they provide training for caregivers? Can they offer spiritual or grief support? And finally, ask about their staff turnover. A team that stays together often provides more consistent care for your loved one. Don't be afraid to take notes during your conversation. If a provider seems rushed or uses too much medical jargon, keep looking. You need clarity. You need patience. You need a team that makes you feel heard and respected during this transition.
Preserve Your Family's Story
Every life has a unique story worth remembering. We provide tools to help you capture memories, lessons, and legacies so they can be passed down to future generations with love.
Start Preserving MemoriesOther Hospice Providers Nearby
MEDCORE PREFERRED HOSPICE
VANTAGE HOSPICE
VITAS HEALTHCARE OF TEXAS L P
HARBOR HOSPICE OF HOUSTON, LP
NOVA HOSPICE
ST. GABRIEL HOSPICE
Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.